Tylor Spike
Elk River,MN
Summary
Results-driven Service Advisor recognized for high productivity and efficient task completion. Handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. Leveraging strong sales expertise and exceptional customer service skills, I consistently enhance client satisfaction and drive companies forward.
Overview
3
3
years of professional experience
Work History
Service Advisor
Monticell Auto Service
Monticello, MN
11.2024 - Current
- Developed strong relationships with customers by providing exceptional customer service.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Service Advisor/Writer
TGK Automotive
Saint Michael, MN
06.2022 - 07.2024
- Prepared invoices for services rendered and collected payments from customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
Maintenance Technician
Morrie's Automotive Group
Buffalo, MN
11.2021 - 06.2022
- Installed new pumps, compressors, boilers and other mechanical systems.
- Conducted regular safety checks to ensure compliance with OSHA standards.
- Responded promptly to emergency breakdowns at any time during shift hours.
Education
High school diploma - All
Elk River Senior High School
Elk River, MN05.2014
Skills
- Vehicle assessment
- Bill preparation
- Quality inspection
- Customer service
- Service scheduling
- Documentation and reporting
- Strong work ethic
- Sales expertise
- Data processing
- Customer retention
- Goal-oriented mindset
Timeline
Service Advisor
Monticell Auto Service
11.2024 - Current
Service Advisor/Writer
TGK Automotive
06.2022 - 07.2024
Maintenance Technician
Morrie's Automotive Group
11.2021 - 06.2022
High school diploma - All
Elk River Senior High School
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