Tylyn Bay
Upper Sandusky
Summary
Dedicated professional with extensive experience in customer service and administrative support. Expertise in maintaining legal documents and addressing customer issues efficiently. With a strong commitment to team collaboration and consistently achieving positive outcomes. Reliable and adaptable, equipped with exceptional communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Clerk of the Court
Marion Municipal Court
Marion, OH
12.2023 - Current
- Managed court records and documentation processes to ensure compliance with legal standards.
- Coordinated scheduling of court hearings, optimizing case flow and resource allocation.
- Assisted in maintaining accurate financial records for court fees and fines collection.
- Developed procedural guidelines to enhance efficiency in case management operations.
- Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
- Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Facilitated timely resolution of cases by promptly preparing orders for judicial review and signature.
Customer Service Manager
Martins Meat Mart, Inc.
Forest, OH
01.2017 - 12.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and best practices for customer interactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
EMT-B
Jackson Forest EMS
Forest, OH
01.2018 - Current
- Delivered emergency medical care and support during transport to healthcare facilities.
- Collaborated with healthcare teams to assess patient conditions and develop treatment plans.
- Managed equipment inventory, ensuring readiness and compliance with safety standards.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Supported accurate documentation processes by completing detailed patient care reports within required timeframes.
Education
Associate of Science - Law And Paralegal Studies
University of Cincinnati
Cincinnati, OH01-2026
Criminal Justice
University of Toledo
Toledo, OHHigh School Diploma -
Riverdale High School
Mount Blanchard, OHSkills
- Document preparation
- Work prioritization
- Legal documentation
- Filing systems
- Confidentiality
- Records management
- Legal terminology
- Proofreading
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
Certification
CPR Certified, EMT-B, Notary Public
Timeline
Deputy Clerk of the Court
Marion Municipal Court
12.2023 - Current
EMT-B
Jackson Forest EMS
01.2018 - Current
Customer Service Manager
Martins Meat Mart, Inc.
01.2017 - 12.2023
Associate of Science - Law And Paralegal Studies
University of Cincinnati
Criminal Justice
University of Toledo
High School Diploma -
Riverdale High School