Tynesha Mcdonald
Romeoville,IL
Summary
Looking forward to a position in transportation coordinator, with opportunity for advancement. Willing to relocate: Anywhere
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative (Planner)
Distribution 2000
06.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Trained new team members on company policies and customer service best practices.
- Implemented process improvements to enhance customer satisfaction and workflow efficiency.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Developed training materials that improved onboarding experience for new hires.
- Monitored service metrics and provided feedback for continuous improvement initiatives.
- Led team meetings to discuss performance goals and strategies for enhanced service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Transportation Coordinator
Indiana Sugars Inc.
Lemont, IL
06.2022 - 03.2025
- Scheduling transportation services, allocating drivers, and planning routes.
- Negotiating contracts and processing payments.
- Keeping transportation operations within budget without compromising efficiency.
- Processing transportation documentation and monitoring drivers' logbook entries.
- Developing, implementing, and improving transportation policies and procedures.
- Recruiting, training, and supervising drivers and transportation division staff.
- Liaising between management, drivers, and customers.
- Collaborating with internal departments to optimize transportation services.
- Evaluating driver performance, handling customer queries, and resolving complaints in a timely manner.
- Complying to transportation regulations and company policies.
Dispatcher/Customer Service
Packard logistic
Channahon, IL
10.2021 - 06.2022
- Strong time management, active listening, strong oral communication, strong knowledge in logistics, ability to multitask, considerable monitoring ability, strong attention to detail, ability to prioritize tasks, tech-savvy with dedicated logistics software
Shipping Coordinator
Hearthside foods
Bolingbrook, IL
01.2018 - 10.2021
- Ensures appropriate shipping rates by analyzing and comparing rates formless than truckload (LTL) and truckload shipments.
- Responsible for processing all small parcel shipments, including but not limited to creating labels, packaging products, confirming pickups, and filing shipping receipts.
- Responsible for scheduling pick-ups and creating paperwork for LTL and truckload shipments through company transportation management system (TMS).
- Ensures shipment data is communicated accurately between company information systems.
- Responsible for communicating with carriers to confirm quantities for pick up.
- Provides real-time scheduling support by booking appointments and preventing conflicts.
- Communicates with internal sales representatives and customer service associates regarding order details and production relating to order fulfillment, lead times, and inventory accuracy.
- Compares information (counts, weights, measures) against Bills of Lading, invoices, orders or other records to ensure paperwork accuracy. Cross-checks shipping paperwork with the Logistics Manager when necessary.
- Maintains organized physical and digital records, which includes scanning and filing inbound and outbound shipping paperwork, invoices, credit card receipts, and manifests.
- Ensures yearly files and paperwork are stored in an appropriate and organized manner.
- Processes receivers for inbound shipments.
- Releases shipped orders to accounting for billing.
- Audits freight invoices and files freight claims to ensure accurate spending totals for shipments and returns.
- Responsible for processing return shipments.
- Responsible for documenting damage on inbound and return shipments.
- Creates international customs invoices and assembles documents for customs clearance.
- Interacts daily with shipping team to ensure orders are processed properly.
- Completes order acknowledgement and routing requests for customers such as True Value, Fastenal, Home Depot Canada and Global Logistics shipments through SPS Commerce and other vendor required portals.
Shipping Coordinator
Ryder
Bolingbrook, IL
01.2016 - 01.2018
- Maintains effective communication and a high-level of service with internal and external customers through emails, phone calls, and in-person interaction
- Collaborates with Planning/Inventory, Customer Service, Assembly and Third-Party Logistics provider to execute the shipping of customer orders in a timely fashion along with requested service levels
- Assists Logistics Supervisors in investigating and resolving transportation issues along with implementing corrective action
- Monitors, troubleshoots, and resolves shipment processing issues relative to JD Edwards
- Facilitates freight quotes to internal customers, prioritizing and scheduling carrier pickup
- Supports post-delivery/billing validation in collaboration with Finance and 3PL team
- Identifies, documents, and reports on areas of savings opportunities and realization monthly
- Creates and analyzes reports to continuously improve on-time shipment performance
- Participates in monthly transportation cost review and documentation for 3PL partner quarterly business review
- Performs all other duties as assigned
Warehouse Lead
GEOGIS
Bolingbrook, IL
10.2012 - 01.2016
- Assign work to warehouse associates within the designated area
- Communicate with cross-functional teams including maintenance, customer service, and transportation
- Lead, direct, build and maintain morale within the assigned team as well as assist in training new employees
- Work with supervisors, management and warehouse personnel to continually develop operational improvements and training modifications as needed
- Document and maintain paperwork related to personnel records, inventory records, safety records, etc.
- Report defective or damaged products and follow up with appropriate corrective action in a timely manner
- Perform warehouse associate responsibilities as needed including loading and unloading, forklift operation, product relocation, etc.
- Perform and document daily inspections including equipment inspections and inbound/outbound trailer inspections
- Audit inbound/outbound shipments for compliance, and report quantity variances and quality issues where applicable
- Comply with all OSHA and company safety standards, policies and procedures
- Comply with all HACCP guidelines and control points
Reach Truck lead/Inventory Control
Joliet Staffing
Minooka, IL
09.2011 - 08.2014
- Maintain and manage records of all inventories
- Compile weekly inventory reports
- Perform inventory analysis and provide potential sales opportunities
- Communicate with other departments including Sales, Shipping, and Purchasing
- Ensure that inventory counts are completed regularly and in a timely manner
- Review inventory counts and balance accuracy regularly
Education
Diploma -
Central High school
Joliet, IL01.2001
Skills
- Forklift
- Logistics
- Shipping & Receiving
- Transportation management systems
- Leadership
- Hospitality
- Data entry
- Critical thinking
- Active listening
- Customer service
- Microsoft Excel
- Scheduling
- Microsoft outlook
Timeline
Customer Service Representative (Planner)
Distribution 2000
06.2025 - Current
Transportation Coordinator
Indiana Sugars Inc.
06.2022 - 03.2025
Dispatcher/Customer Service
Packard logistic
10.2021 - 06.2022
Shipping Coordinator
Hearthside foods
01.2018 - 10.2021
Shipping Coordinator
Ryder
01.2016 - 01.2018
Warehouse Lead
GEOGIS
10.2012 - 01.2016
Reach Truck lead/Inventory Control
Joliet Staffing
09.2011 - 08.2014
Diploma -
Central High school