Tynisha Hill
Decatur,GA
Summary
Dedicated hospitality professional with extensive experience in delivering personalized guest experiences. Known for strong cash handling, upselling techniques, and maintaining cleanliness standards, contributing to improved team performance and customer satisfaction.
Results-driven server recognized for exceptional customer service and team collaboration. Expertise in managing orders, cash handling, and fostering a positive dining atmosphere, ready to enhance operational efficiency and drive guest loyalty.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Grady Memorial Hospital
Atlanta Ga
03.2020 - 08.2022
- Delivered exceptional customer service, enhancing dining experience through attentive and personalized interactions.
- Managed orders efficiently, ensuring timely delivery of food and beverages to guests.
- Collaborated with kitchen staff to maintain smooth operations during peak hours.
- Trained new servers on menu knowledge and service standards, fostering team cohesion.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
Cashier
Walters Soul Food
Cleveland Ave Atlanta Ga
04.2016 - 11.2020
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
Popeyes Chicken
Downtown Atlanta
06.2012 - 08.2017
- Handled customer inquiries and resolved issues to promote a positive dining experience.
- Collaborated with team members to streamline service during peak hours.
- Implemented best practices for cash handling, reducing discrepancies and increasing accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Burger King
Downtown Atlanta
06.2010 - 02.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Provided accurate change and receipts, ensuring customer satisfaction.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new staff on register operations and customer service standards.
- Monitored inventory levels and communicated needs to management for timely restocking.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Southside High School
Atlanta GaSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- Team collaboration
- Sales expertise
- Supply restocking
- Food safety practices
- Performance improvement
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
English
Full Professional
Timeline
Server
Grady Memorial Hospital
03.2020 - 08.2022
Cashier
Walters Soul Food
04.2016 - 11.2020
Cashier
Popeyes Chicken
06.2012 - 08.2017
Cashier
Burger King
06.2010 - 02.2015
High School Diploma -
Southside High School