Summary
Overview
Work History
Skills
Timeline
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TYONNA TURNER

San Francisco,CA

Summary

Results-driven customer service professional with a proven track record of excellence in customer service and sales roles. Exceptional ability to maintain composure, compassion and deliver outstanding service during high-pressure situations. Adept at leading by example, with a strong focus on team collaboration and efficiency. Possesses advanced team leadership skills ensuring smooth operations and elevating the passenger experience.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

United Airlines
San Francisco, CA
01.2025 - Current
  • Assist passengers with check-in, boarding, rebooking, baggage, and travel documentation. Maintain clear communication during delays and operational changes. Collaborate with airport teams to support smooth operations and deliver exceptional passenger service. Resolve customer concerns with professionalism and efficiency.

Customer Service Representative

GAT Airline Ground Support
San Francisco, CA
11.2023 - 01.2025
  • Delivered exceptional customer service, maintained detailed records, assisted with selection, billing, and technical support. Performed administrative tasks such as filing, database updates, and generating reports. Worked with other departments to resolve complex issues and maintained composure with challenging customers.

Sales Ambassador

CLEAR SECURE
SFO Intl. Airport
01.2023 - 10.2023
  • Handled customer verification, demonstrated service value, exceeded sales goals, and built strong customer relationships. Collaborated with team members to improve overall service quality and sales strategies.

Production Associate

Tesla Motors
Fremont, CA
12.2020 - 11.2022
  • Ensured vehicles met quality standards, maintained vehicle organization and upkeep, and contributed to efficient high-speed production operations.

Skills

  • Exceptional Sales and Customer Service
  • Positive Attitude and Optimism
  • Attention to Detail
  • Tech-Savvy
  • Team Leadership and Delegation
  • Problem Solving
  • Conflict Management
  • Personability and Conversational Skills
  • Calendar Management

Timeline

Customer Service Agent

United Airlines
01.2025 - Current

Customer Service Representative

GAT Airline Ground Support
11.2023 - 01.2025

Sales Ambassador

CLEAR SECURE
01.2023 - 10.2023

Production Associate

Tesla Motors
12.2020 - 11.2022
TYONNA TURNER