Summary
Overview
Work History
Education
Skills
References
Timeline
Server

Tyra-Ashli Wong-Schanzle

Reno,Nevada

Summary

Experienced and reliable senior customer service representative with a proven track record in a fast-paced setting. Demonstrates dedication to resolving customer issues and fostering a positive company image. Thrives in both team environments and working independently, showcasing attentive listening skills, quick problem-solving abilities, and the ability to build strong professional relationships with customers. Exceptional written and oral communication skills further enhance the ability to deliver high-quality service.

Overview

8
8
years of professional experience

Work History

server

r And n mountain top restaurant
10.2021 - 01.2024
  • Keep tables clean and surrounding tidy
  • Pack out containers
  • Take and serve food and drinks order
  • Greet and present menu to customers
  • Collect payments.

ROOM ATTENDANT

GSR
02.2019 - 03.2020
  • Cleanliness
  • Maintenance
  • Report safety hazards
  • Report maintenance issues.

CUSTOMER SERVICE REPRESENTATIVE (HUMANA PHARMACY)

conduent
08.2017 - 12.2018
  • Collects payments and past due bills
  • Customer relations
  • Data evaluation
  • Conflict mediation
  • Direct sales.

Sr customer service representative

Teleperformance
06.2016 - 08.2017
  • Listens to customer’s concerns, assume control of the calls and assist them according to their special needs
  • Effectively operates a multi-line call system
  • Ensure calls are transferred to the appropriate departments
  • Delivers accurate information about what the company offers
  • Collects and analyze customers feedback
  • Develop and document knowledge into helping content.

Education

Skills

  • Order delivery practices
  • Guest Engagement
  • Food Running
  • Table Bussing

References

Available upon request

Timeline

server

r And n mountain top restaurant
10.2021 - 01.2024

ROOM ATTENDANT

GSR
02.2019 - 03.2020

CUSTOMER SERVICE REPRESENTATIVE (HUMANA PHARMACY)

conduent
08.2017 - 12.2018

Sr customer service representative

Teleperformance
06.2016 - 08.2017

Tyra-Ashli Wong-Schanzle