Tyra Cheatham
Red Lodge,MT
Summary
Dynamic and results-driven professional with extensive experience at Red Lodge Pizza Company, excelling in staff management and operations. Proven track record in enhancing customer satisfaction and optimizing inventory control. Skilled in training and developing teams, fostering a culture of excellence and accountability. Committed to delivering outstanding service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Red Lodge Pizza Company
Red Lodge, MT
01.2024 - Current
- Coordinated daily operations to enhance service efficiency and customer satisfaction.
- Developed training materials to onboard new staff effectively and improve team performance.
- Streamlined scheduling processes to ensure optimal staffing during peak hours and events.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Handled cash accurately and prepared deposits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Restaurant Manager
Red Lodge Pizza Company
01.2023 - 01.2024
- Managed daily restaurant operations to ensure smooth service delivery and customer satisfaction.
- Trained and supervised staff, enhancing team performance and operational efficiency.
- Developed and implemented standard operating procedures for food safety and quality assurance.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Bartender/Server
Red Lodge Pizza Company
Red Lodge, MT
05.2019 - 01.2023
- Prepared and served a variety of beverages in fast-paced environment.
- Engaged with customers to enhance service experience and foster repeat business.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Developed knowledge of menu items to provide recommendations and upsell products.
- Trained new staff on bar procedures and customer service best practices.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Counter/Host
Red Lodge Pizza Company
Red Lodge, MT
03.2019 - 05.2019
- Greeted and seated customers efficiently to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Provided menu information and recommendations, improving customer satisfaction.
- Assisted in training new hosts on restaurant procedures and customer service standards.
- Monitored dining area for cleanliness and readiness, maintaining high standards of presentation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
High School Diploma -
Riverside High School
Basin, WYSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Employee scheduling
- Customer service
- Staff hiring
- Schedule management
- Employee reviews
Timeline
Assistant General Manager
Red Lodge Pizza Company
01.2024 - Current
Restaurant Manager
Red Lodge Pizza Company
01.2023 - 01.2024
Bartender/Server
Red Lodge Pizza Company
05.2019 - 01.2023
Counter/Host
Red Lodge Pizza Company
03.2019 - 05.2019
High School Diploma -
Riverside High School