Tyra Day
Mesquite,TX
Summary
Proven leader in retail management, adept at fostering customer loyalty and driving sales growth at Albertsons. Skilled in conflict resolution and cash handling, I excel in creating efficient, team-oriented environments. Demonstrated success in enhancing customer satisfaction and streamlining operations, with a keen focus on achieving store objectives and exceeding performance targets.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Conns Home Plus Warehouse
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier Floor Supervisor
Ross Dress for Less
07.2024 - Current
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies. .
- Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
- Implemented proper opening/closing procedures for the checkout area, ensuring security measures were followed consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
Front End Supervisor
Albertsons
04.2022 - 05.2024
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
Cashier
DD’s Discount
04.2020 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate Of Applied Science - Social Work
Eastfield College
Mesquite, TX12.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Flexible Schedule
- Cash Handling
- Cash Register Operation
- Stocking and Receiving
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Retail Store Operations
- Fraud Detection
- Fitting room maintenance
Timeline
Cashier Floor Supervisor
Ross Dress for Less
07.2024 - Current
Front End Supervisor
Albertsons
04.2022 - 05.2024
Cashier
DD’s Discount
04.2020 - 05.2020
Sales Associate
Conns Home Plus Warehouse
Associate Of Applied Science - Social Work
Eastfield College