Tyra Frazier
Customer Servce
Jersey City,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Tipico Sportsbook
08.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted a good customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Updated account information to maintain customer records.
- Answered a constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
Call Center Representative
Randstad
04.2021 - 07.2022
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients and their children.
- Entered patient demographic and insurance data into the electronic medical record system.
- Enhanced workplace productivity by handling high volume of callers per day.
Customer Care Associate
Home Depot
01.2020 - 03.2021
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded proactively and positively to rapid change.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Project Manager for Small Programs
Center For Diversity And Inclusion, WPUNJ
09.2019 - 05.2020
- responsible for engaging ambassadors in developing, coordinating, and executing social programs that generate interest in the BCC and CDI.
- Works closely with team members to ensure effective project management; leads small team meetings with selected staff; reviews strategic plans created by small teams
- Provides guidance and oversight as needed to execute social events as outlined in the approved strategic plan; acquiring supplies, set up, volunteers, and promotions.
Academic Success Coach
WPUNJ EOF Program
09.2019 - 05.2020
- Managed a caseload of 8 students monitoring student progress to drive successful academic outcomes
- Collaborated with teachers and administrators to discuss the academic needs of students.
- Developed and implemented student guidance plans to foster academic success.
- Helped students develop organizational, time management, and study skills.
- Advised students on crucial academic decisions such as class selections and goal setting by discussing and identifying interests and strengths.
- Provided resources to support students in achieving career goals.
Education
Bachelor of Science -
William Paterson University of New Jersey
Wayne, NJ 09.2016 - 05.2020
Skills
Quality assurance
Customer Relations
Service Standard Compliance
Data Confidentiality
Effective Leadership
Interpersonal Communication
Eligibility Determination
Computer Proficiency
Technical support
Conflict Resolution
Active Listening
Timeline
Customer Service Representative
Tipico Sportsbook
08.2022 - Current
Call Center Representative
Randstad
04.2021 - 07.2022
Customer Care Associate
Home Depot
01.2020 - 03.2021
Project Manager for Small Programs
Center For Diversity And Inclusion, WPUNJ
09.2019 - 05.2020
Academic Success Coach
WPUNJ EOF Program
09.2019 - 05.2020
Bachelor of Science -
William Paterson University of New Jersey
09.2016 - 05.2020