Tyra Bradford
Starkville,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Starkville, MS
10.2023 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Account Service Representative
C Spire
Starkville, MS
05.2021 - 06.2023
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Balanced up to 30 accounts simultaneously, maintaining regular contact and professional relationships with each.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Researched options and recommended services to address clients' needs
Technical Support Representative
Conduent
Remote
02.2019 - 04.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference
Customer Service Representative
Sitel
Starkville, MS
12.2017 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Starkville High School
Starkville, MS05.2016
Skills
- Customer Loyalty
- Inquiry Requests
- Assisting with Navigation
- Delinquent Accounts Monitoring
- Reading Comprehension
- Critical Thinking
- Sales and Marketing Strategy
- Desktop Support
- Data Recovery
- Business Development Understanding
- Customer Relations
- Information Cataloging
Timeline
Mobile Expert
T-Mobile
10.2023 - Current
Account Service Representative
C Spire
05.2021 - 06.2023
Technical Support Representative
Conduent
02.2019 - 04.2021
Customer Service Representative
Sitel
12.2017 - 02.2021
High School Diploma -
Starkville High School