With a proven track record at WMATA, I excel in passenger safety and customer relations, ensuring timely and efficient transportation. My ability to adapt routes and communicate effectively has enhanced operational efficiency and passenger satisfaction. Recognized for reliability and professionalism, I consistently exceed employer expectations without compromising on service quality.
Hi, I’m
Tyreeca Bullock
Annandale,VA
Summary
Overview
12
years of professional experience
Work History
WMATA
Transit Bus Operator
10.2016 - Current
Job overview
- Operated with safety and skill to avoid accidents and delays.
- Transported customers to from DMV area.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Followed all relevant schedules for routes and arrivals.
- Assisted passengers with inquiries and requests during trips.
- Operated large vehicles in difficult urban and rural conditions.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Inspected bus for any mechanical issues before departure.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Hope Village
Vocational Rehabilitation Counselor
10.2015 - 08.2016
Job overview
- Assisted individuals with addressing disabilities and developing career plans.
- Promoted development of interviewing, resume writing, and etiquette skills.
- Coordinated community resources and secured referrals.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted clients in exploring career options and vocational goals.
- Evaluated diagnostic data to determine eligibility and needed services.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Associate Community Service
Direct Support Professional
07.2012 - 10.2015
Job overview
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Completed regular check-ins and progress report for each client.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Education
Colorado Technical UniversityColorado Springs, CO
Associate from Medical Billing And Coding
06.2013
University Overview
Skills
- Accident reporting
- Road safety compliance
- Passenger transportation
- Pickup and drop-off scheduling
- Adjusting routes
- Mapping skills
- Customer relations skills
- Traffic law compliance
- Punctuality
- Report Writing
- Multitasking
- Schedule Adherence
- Customer interaction
- Multitasking Abilities
- Communication
- Passenger Safety
- Time management abilities
- Pre-Trip Inspections
- Reliability
- Professionalism
Timeline
Transit Bus Operator
WMATA
10.2016 - Current
Vocational Rehabilitation Counselor
Hope Village
10.2015 - 08.2016
Direct Support Professional
Associate Community Service
07.2012 - 10.2015
Colorado Technical University
Associate from Medical Billing And Coding
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