Shift Manager
Carl's Jr
Peoria, AZ
02 2017 - 09 2019
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Documented receipts, employee hours and inventory movements.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Employed extensive knowledge of system to make clones, snapshots, templates, monitor system and resources.
- Increased team performance from 20% to 100% through get better and reach there goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Met with each associate to establish realistic monthly sales goals.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
- Mitigated work flow down time, accurately scheduling enterprise service installation completion.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Identified business issues, creating customized solutions for individual problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Coached staff on strategies to enhance performance and improve customer relations.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Reviewed resources and assets for departmental activities, noting any compliance issues with industry standards and regulatory agencies.
- Cross-trained in every store role to maximize operational knowledge.
- Delegated work to staff, setting priorities and goals.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
- Manager Arminda Tel:480-572-4049