Tyrell Samples
Tyler
Summary
Detail-oriented and solutions-driven healthcare professional with 5+ years of experience optimizing EMR workflows, training clinical staff, and improving operational efficiency across ambulatory settings. Proven EPIC Super User and trainer with a strong foundation in informatics, cross-functional collaboration, and data-driven process improvement. Known for effective communication, user support, and bridging clinical operations with technology to improve patient and staff outcomes.
Overview
5
5
years of professional experience
Work History
Referral Coordinator | EPIC Trainer
Tyler Family Circle of Care
Tyler
06.2023 - 07.2025
- Managed high-volume referral workflows in EPIC for multi-specialty ambulatory clinics.
- Trained new staff on referral processes and EMR navigation to ensure system-wide consistency.
- Created onboarding materials and documentation tailored to ambulatory processes.
- Provided front-line EMR support, profile optimization for physicians and NPs.
- Collaborated with insurance providers for referral compliance and approvals.
- Supported system enhancement initiatives through user feedback and workflow analysis.
- Floated across multiple clinics, offering informatics support during staffing shortages.
Seasonal Sales Associate
Kirkland's
Tyler
09.2023 - 12.2023
- Delivered top-tier customer service and maintained inventory and merchandising standards.
- Supported cashier operations and provided product education to customers.
Educator | Clinic & Hospital
CHRISTUS Mother Frances Hospital
Tyler
01.2022 - 04.2023
- Delivered structured EPIC training programs to 100+ hospital and clinic staff.
- Served as subject matter expert for EMR registration modules and front-desk processes.
- Created and maintained documentation and job aids for continuous learning.
- Assisted clinic leaders in tracking data such as referral queue backlogs and collection rates.
- Provided real-time support during system go-lives and operational transitions.
Patient Service Representative | Interim Lead
CHRISTUS Mother Frances Hospital
Tyler
02.2020 - 01.2022
- Led onboarding and continued education for neurology front desk staff.
- Trained staff on EPIC workflows, patient registration, and scheduling tools.
- Supported physicians through streamlined communication and EMR profile configuration.
- Developed coverage schedules and ensured staffing aligned with clinic needs.
- Floated regionally to support short-staffed clinics and uphold EMR standards.
Education
High School -
Sabine High School
Skills
- EPIC EMR Super User & Trainer
- Workflow & Process Optimization
- Staff Training & Onboarding
- Ambulatory Operations Support
- Referral Management & Prior Auth
- End-User Support & Troubleshooting
- Data Tracking & Reporting
- Compliance (HIPAA, CMS, etc)
- EMR Systems: EPIC (Ambulatory, Referral, Registration modules)
- Software: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- SharePoint
- Tools: Training documentation platforms
- Online learning management systems
Technology
EPIC (Ambulatory, Referral, Registration modules), Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), SharePoint, Training documentation platforms, online learning management systems
Timeline
Seasonal Sales Associate
Kirkland's
09.2023 - 12.2023
Referral Coordinator | EPIC Trainer
Tyler Family Circle of Care
06.2023 - 07.2025
Educator | Clinic & Hospital
CHRISTUS Mother Frances Hospital
01.2022 - 04.2023
Patient Service Representative | Interim Lead
CHRISTUS Mother Frances Hospital
02.2020 - 01.2022
High School -
Sabine High School