Tyrenee Living

• Assisted patients with scheduling specialty prescriptions and managing their medical records.
• Handled inbound calls to address patient inquiries and resolve issues promptly.
• Collaborated with healthcare providers to coordinate patient care effectively.
• Streamlined communication between departments to enhance patient service efficiency.
• Answered incoming calls in a professional manner.
• Verified insurance information, collected payments, and scheduled appointments.
• Adhered to HIPAA regulations when handling confidential patient information.
• Greeted patients upon arrival and directed them to the appropriate area.
• Reviewed patient accounts for accuracy on a regular basis.

• Implemented daily routines to promote structure and consistency for childrens development

• • Managed multiple tasks efficiently while maintaining a calm demeanor in high-pressure situations
• Implemented behavioral support plans to promote positive interactions.

• Collaborated with other childcare professionals to plan educational programs that fostered social skills, creativity, and cognitive development

• Supported children with homework assignments or educational activities as needed

• Encouraged positive behavior through effective discipline techniques such as redirection and positive reinforcement

• Administered first aid when necessary and promptly reported any incidents or accidents to parents/guardians

• Facilitated smooth enrollment processes, guiding individuals and families through healthcare plan options, eligibility requirements, and documentation, resulting in increased member satisfaction.
• Delivered exceptional customer service remotely, managing high call/email/chat volumes, resolving inquiries, and providing accurate information.
  insurance claims, coverage, and benefits.
• Initiate and manage insurance claims, including verifying policy details, gathering necessary documentation, and submitting claims for processing.
• Managed incoming calls and directed them to appropriate departments.
• Addressed and resolved patient complaints with empathy and professionalism.
• Adhered to HIPAA regulations when handling confidential patient information.
• Ensured that proper follow up was completed after each interaction with a customer.

• Reviewed and processed medical claims for accuracy and completeness, ensuring adherence to billing regulations and insurance policies. Submitted claims to insurance companies electronically or by mail, following proper coding and documentation guidelines.
• Investigated and resolved claim denials, rejections, and billing discrepancies, working closely with healthcare providers and insurers to facilitate payment.
• Communicated with patients regarding insurance coverage, billing inquiries, and payment options, providing assistance and support as needed
• Maintained accurate records of claim status, payments, and follow-up actions,ensuring timely resolution and reimbursement.

• Operated forklifts to safely sort and place items in designated warehouse locations, optimizing storage space and accessibility.

• Utilized forklifts and pallet jacks to move inventory and transport completed orders to shipping/staging areas.

• Maintained cleanliness and organization of the warehouse, ensuring tools and equipment are stored properly and safety protocols are followed.

• Conducted routine inspections and maintenance checks on equipment, ensuring safe and efficient operation.

• Assembled and labeled boxes, organizing supplies, and ensuring accurate shipment to designated stations.

• Accurately located and pulled items using RF scanners/voice picking technology to fulfill customer orders for pickup and delivery.

• Inspected and prepared merchandise from bins and shelves, ensuring quality and accuracy before customer pickup or delivery

• Monitor customer service interactions, including phone calls, chat sessions, and emails, to assess compliance with service standards and policies. Conduct thorough evaluations based on predefined criteria to measure agent erformance
• Provide constructive feedback to customer service representatives based on evaluation findings. Offer coaching and training to help representatives mprove their performance, customer interactions, and adherence to protocols
• Assist in handling escalated customer inquiries or complaints, demonstrating exceptional customer service skills as needed.
• Maintain detailed records of evaluations, feedback, and coaching sessions Prepare regular reports summarizing quality assurance findings and trends.
• Resolved customer complaints efficiently and professionally.