Tyrese "Ty" Prescod
Greenacres
Summary
Dynamic customer service professional with experience at Wawa and Publix, excelling in problem resolution and team collaboration. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in maintaining compliance with regulations as a Water Treatment Plant Operator apprentice, ensuring safety and quality in operations.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wawa
04.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Water Treatment Plant Operator (Apprentice)
Palm Beach County
05.2023 - 04.2024
- Maintained accurate records of plant operations, including daily logs, maintenance reports, and regulatory documentation.
- Adhered to EPA and OSHA regulations.
- Enhanced water treatment efficiency by optimizing plant operations and conducting routine maintenance.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Monitored water production and tested water samples to evaluate quality and safety.
Customer Service Associate
Publix Grocery Store
07.2020 - 05.2023
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Increased team productivity with effective communication and coordination of tasks.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
OWP-Operator Course Recognized By FDEP - Water Treatment Plant Operations
California State University, Sacramento
Sacramento, CA10-2022
Graphic And Digital Design
South Tech Academy
Boynton Beach, FL06-2022
Skills
- Customer service
- SCADA Knowledge
- Equipment Operation
- System Monitoring
- Computer Software Operation
Timeline
Customer Service Associate
Wawa
04.2025 - Current
Water Treatment Plant Operator (Apprentice)
Palm Beach County
05.2023 - 04.2024
Customer Service Associate
Publix Grocery Store
07.2020 - 05.2023
OWP-Operator Course Recognized By FDEP - Water Treatment Plant Operations
California State University, Sacramento
Graphic And Digital Design
South Tech Academy
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