Tyrine Paterson
Fort Dodge,IA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged expertise in GPS navigation and exceptional customer service at Johnston Auto Stores to significantly improve delivery efficiency. My proactive approach to route management and problem-solving skills resulted in a noticeable increase in repeat business, showcasing ability to meet and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Delivery Driver/Cashier
Johnston Auto Stores
04.2019 - 04.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Retail Sales Associate
Walmart
04.2018 - 04.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Coordinated with stock team to expedite restocking of high-demand items.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Education
High School Diploma -
Southeast Webster Grand
Burnside, IA05-2014
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Route management
- Time management skills
- Problem-solving
- Safe driving
- Shipping and packaging
- Complex Problem-solving
- Quality assurance
- Client relationship management
- Inventory management
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
- Verbal and written communication
- Customer interaction
- Physical stamina
- Logistics
Timeline
Delivery Driver/Cashier
Johnston Auto Stores
04.2019 - 04.2022
Retail Sales Associate
Walmart
04.2018 - 04.2019
High School Diploma -
Southeast Webster Grand
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