Tyrone Coleman
Twinsburg,OH
Summary
Dynamic leader with experience in training and mentoring teams to deliver exceptional service. Known for optimizing processes and improving inventory management, resulting in increased customer satisfaction and operational effectiveness. Ready to leverage skills to drive team success.
Detail-oriented professional with a proven track record in customer service and team collaboration. Skilled in complex problem-solving and process optimization, contributing to enhanced customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Associate
Dollar Tree
Twinsburg, OH
12.2025 - Current
- Managed inventory control processes to ensure stock availability and reduce discrepancies.
- Trained new associates on operational procedures and customer service standards.
- Optimized store layout to enhance product visibility and improve customer experience.
- Implemented effective loss prevention strategies to minimize shrinkage and maximize profits.
- Coordinated with management to develop promotional displays, driving sales during key events.
- Oversaw daily cash handling procedures, maintaining accuracy and compliance with company policies.
- Conducted regular audits of inventory and store performance metrics for continuous improvement.
- Fostered a collaborative team environment, encouraging communication and engagement among staff members.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Assistant Manager
Clean Auto Express Wash Concepts
Solon, OH
02.2025 - 11.2025
- Led daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on best practices for customer engagement and operational procedures.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Developed training materials to support new hires in understanding operational standards.
- Coordinated inventory management to maintain optimal stock levels and reduce downtime.
- Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
- Oversaw scheduling and staffing to ensure adequate coverage during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance metrics to assess team productivity and operational effectiveness.
Assembler
Rockwell Automation
Twinsburg, OH
06.2024 - 02.2025
- Assembled mechanical components using hand tools and power equipment, ensuring precise alignment and functionality.
- Conducted quality inspections on finished products to maintain high standards of performance and reliability.
- Collaborated with team members to streamline assembly processes, reducing downtime and enhancing workflow efficiency.
- Trained new employees on assembly procedures, safety protocols, and equipment operation to ensure compliance with company standards.
- Implemented process improvements that increased production speed while maintaining product integrity and quality control.
- Operated advanced machinery for component fabrication, adhering to operational guidelines and safety regulations consistently.
Security Mobile Patrol Officer
Securitas Security Services USA
Valley View, OH
09.2021 - 12.2022
- Conducted regular patrols to ensure safety and security of premises.
- Monitored surveillance systems to identify potential security threats.
- Responded promptly to incidents, coordinating with emergency services as needed.
- Prepared detailed reports on security activities and incidents for management review.
- Trained new staff on security protocols and emergency response procedures.
Dietary Cook
Sprenger Health Care Grande Village
Twinsburg, OH
05.2018 - 02.2020
- Prepared nutritious meals adhering to dietary guidelines for residents' health needs.
- Collaborated with nutritionists to develop tailored meal plans for various dietary restrictions.
- Managed inventory of kitchen supplies, ensuring freshness and compliance with safety standards.
- Trained new staff on food preparation techniques and kitchen procedures for optimal efficiency.
- Oversaw daily kitchen operations, maintaining cleanliness and organization in food prep areas.
- Implemented process improvements that enhanced meal delivery timelines and resident satisfaction.
Sales Representative, Office Clerk
Diamonds and Pearls Health Care
Beachwood, OH
02.2014 - 03.2018
- Developed and maintained relationships with healthcare providers to increase product awareness.
- Conducted product demonstrations and provided training to clients on new medical equipment.
- Collaborated with marketing team to create promotional materials tailored for target audiences.
- Analyzed market trends to identify opportunities for business growth and product expansion.
- Managed customer inquiries and resolved issues promptly, enhancing client satisfaction levels.
- Participated in trade shows and conferences to showcase products and network with industry professionals.
Education
Bachelor of Arts - Political Science
Kent State University
Kent, OH05-2022
High School Diploma -
Solon High School
Solon, OH05-2018
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
- Product knowledge
- New hire training
- Client engagement
- Data entry
- Issue resolution
- Inventory management
- Order fulfillment
- Customer service orientation
- Multiple priorities management
- Sales expertise
- Problem-solving
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Conflict resolution
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Arabic
Limited Working
Spanish
Limited Working
Timeline
Associate
Dollar Tree
12.2025 - Current
Assistant Manager
Clean Auto Express Wash Concepts
02.2025 - 11.2025
Assembler
Rockwell Automation
06.2024 - 02.2025
Security Mobile Patrol Officer
Securitas Security Services USA
09.2021 - 12.2022
Dietary Cook
Sprenger Health Care Grande Village
05.2018 - 02.2020
Sales Representative, Office Clerk
Diamonds and Pearls Health Care
02.2014 - 03.2018
Bachelor of Arts - Political Science
Kent State University
High School Diploma -
Solon High School