Tyshae Cherry
Baltimore,MD
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
Edgewood, MD
10.2024 - Current
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Security Officer
Allied Universal Security Services
Aberdeen, MD
03.2023 - 08.2023
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to alarms and conducted investigations as required.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Monitored surveillance cameras and responded to suspicious activity.
- Maintained accurate logs of all security related activities.
Customer Service Cashier
Walmart
Aberdeen, MD
11.2021 - 10.2022
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Education
High School Diploma -
City Neighbors High School
5609 Sefton Ave06-2021
Skills
- Customer relationship management
- Attention to detail
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Route navigation
- Delivery tracking
- Cargo handling
Timeline
Delivery Driver
Amazon
10.2024 - Current
Security Officer
Allied Universal Security Services
03.2023 - 08.2023
Customer Service Cashier
Walmart
11.2021 - 10.2022
High School Diploma -
City Neighbors High School