Summary
Work History
Education
Skills
Timeline
Generic

Tyshauna Osborne

Covington ,GA

Summary

Dynamic and results-driven professional with a proven track record at Goodwill of North GA, excelling in customer service and teamwork. Enhanced store performance by promoting special events and maintaining high standards of merchandise presentation. Skilled in time management and problem-solving, consistently fostering positive customer relationships to drive repeat business.

Work History

Sales Associate

Goodwill Of North Ga
2024 - 2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained cleanliness and organization of sales floor to ensure optimal presentation of merchandise.
  • Operated point-of-sale system accurately while processing transactions efficiently.
  • Collaborated with team members to restock inventory and manage product displays effectively.
  • Developed knowledge of store policies and procedures to assist in daily operations smoothly.
  • Engaged with diverse customer base, addressing concerns and providing tailored support.
  • Participated in training sessions to improve sales techniques and customer service skills.
  • Contributed to achieving store goals by promoting special events and initiatives actively.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Janitor

Srg
Covington, GA
2021 - 2022
  • Operated cleaning equipment to maintain facility cleanliness and safety standards.
  • Performed routine inspections to identify maintenance needs and report issues promptly.
  • Disposed of waste materials following environmental regulations and best practices.
  • Collaborated with team members to ensure efficient cleaning schedules and workload management.
  • Maintained inventory of cleaning supplies, ensuring availability for daily operations.
  • Assisted in training new staff on safety protocols and effective cleaning techniques.
  • Implemented improvements in cleaning processes to enhance overall efficiency and effectiveness.
  • Responded to urgent cleaning requests, demonstrating adaptability in high-pressure situations.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Housekeeper

Complete Care
Old Bridge, NJ
2016 - 2020
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Housekeeper /CNA

CareOne at Holmdel
Holmdel, NJ
2013 - 2015
  • Maintained cleanliness and sanitation standards in resident rooms and common areas.
  • Assisted with laundry services, ensuring timely delivery of fresh linens.
  • Utilized cleaning equipment and supplies effectively for optimal results.
  • Collaborated with team members to enhance workflow efficiency and service quality.
  • Implemented safety protocols to ensure compliance with health regulations.
  • Trained new staff on cleaning procedures and best practices for quality care.
  • Conducted regular inspections to identify areas for improvement in housekeeping operations.
  • Developed strategies to streamline inventory management of cleaning supplies and equipment.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.

Housekeeper

Brandywine Assisted Living
Colts Neck, NJ
2010 - 2012
  • Maintained cleanliness and hygiene standards in resident living areas and common spaces.
  • Assisted residents with daily living activities, ensuring comfort and safety.
  • Operated cleaning equipment efficiently while adhering to safety protocols.
  • Managed laundry services, including washing, folding, and organizing residents' personal items.
  • Collaborated with team members to optimize workflow and enhance service quality.
  • Conducted routine inspections to identify maintenance needs and report issues promptly.
  • Implemented best practices for infection control to promote a healthy environment.
  • Provided compassionate support to residents, fostering a welcoming atmosphere in the facility.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

High School Diploma -

Lakewood High School
Lakewood, NJ
06.2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Goodwill Of North Ga
2024 - 2025

Janitor

Srg
2021 - 2022

Housekeeper

Complete Care
2016 - 2020

Housekeeper /CNA

CareOne at Holmdel
2013 - 2015

Housekeeper

Brandywine Assisted Living
2010 - 2012

High School Diploma -

Lakewood High School

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