Tyshaunda Turner
Martinsville,VA
Summary
Knowledgeable Desired Position with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
HELPWARE
Martinsville, VA, USA
05.2022 - Current
- Company Overview: I work for a rental assistance company
- I work for a rental assistance company
- I work for a rental assistance company
Customer Representative
Helpware
Martinsville
02.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Trainer / Table Operator
Hanesbrands
Martinsville, VA, USA
12.2018 - 06.2020
- Trained new employees on how to process the work and processing information on the computer
Customer Service Representative
Results
09.2016 - 03.2018
- I was a customer service representative taking calls and helping customers resolve their issues with there cable step by step
- Also I deescalate calls with angry customers who wanted to speak to a supervisor
Education
Medical Esthetician -
Aveda Institute
Chapel Hill, NC12.2021
High school diploma -
Martinsville High School
Martinsville08.2016
Skills
- Customer Service
- Computer Operation
- Sales
- Typing
- Computer Skills
- Data Entry
- Word Processing
- Microsoft Excel
- Body Waxing
- Makeup Application
- Time Management
- Dermabrasion
Certification
Medical Esthetician, 07/21, 12/21, Currently attending Aveda Institute in Chapel Hill NC to become a licensed Medical Esthetician
Timeline
Customer Representative
Helpware
02.2023 - 03.2024
CSR - Customer Service Representative
HELPWARE
05.2022 - Current
Trainer / Table Operator
Hanesbrands
12.2018 - 06.2020
Customer Service Representative
Results
09.2016 - 03.2018
Medical Esthetician -
Aveda Institute
High school diploma -
Martinsville High School