Tyshaunda Yates
Chicago,IL
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomy position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
1650 W Chicago Ave
06.2024 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Assisted with flu & covid shots
Medical Receptionist
Planned Parenthood
Chicago, IL
09.2022 - 06.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Airline Passenger Assistant
Prospect Airport Services
O’hare Airport
01.2020 - 09.2022
- Enhanced passenger experience by providing exceptional customer service and addressing individual needs.
- Reduced boarding and deplaning times through efficient wheelchair assistance and prompt communication with airline staff.
- Ensured passenger safety by adhering to strict airline policies and procedures during all phases of travel.
- Facilitated smooth travel for passengers with special needs, coordinating appropriate accommodations with flight crew.
Education
High School Diploma -
Chicago Bulls College Prep
2040 W Adams St06.2020
Skills
- Drug Safety
- Supply Restocking
- Drug Inventory Management
- Medication Dispensing
Provide exceptional customer service, perform skilled specimen collections and be the face of the company
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
Travel to additional sites when needed
- Confidentiality and HIPAA
- Problem-solving skills
Timeline
Pharmacy Technician
Walgreen's Pharmacy
06.2024 - Current
Medical Receptionist
Planned Parenthood
09.2022 - 06.2024
Airline Passenger Assistant
Prospect Airport Services
01.2020 - 09.2022
High School Diploma -
Chicago Bulls College Prep