Tyshondra Russell

responsible for the safe execution of daily operational plans and strategies, to manage, lead and allocate resources, disseminate information to teammates, ensure compliance with key processes while achieving safety, quality, efficiency

• Identified skill gaps among existing staff members through observation and assessment activities.
• Assisted in developing and implementing new training programs for existing and incoming package handlers.
• Assisted in loading delivery trucks with prepared packages.
• Tracked progress of each trainee throughout the course by conducting periodic evaluations.
• Participated in meetings with other trainers to discuss best practices for delivering effective training courses.

• Assisted in loading delivery trucks with prepared packages.
• Scanned and sorted packages according to destinations and service type using handheld scanner.
• Sorted packages to appropriate slide, line or belt for final distribution.

• Resolved customer complaints in a timely manner.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Reviewed inventory levels and ordered supplies to keep products in stock.
• Prioritized and delegated daily work tasks to meet anticipated project goals.

• Delivered exceptional service to every guest with consistent use of company-customer relations strategies
• Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift
• Kept wait times low with smooth management of order taking and payment processing.
• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

• Instructed new team members on correct procedures for operations.
• Monitored performance of crew members in the field, providing feedback and guidance when needed.
• Provided constructive feedback and one-on-one coaching to employees.