TYSON YANG
Lakeville,MN
Summary
Reliable service professional with a background in customer support, team coordination, and equipment-related operations. Adds value through clear communication, sound decision-making, and practical troubleshooting that reduces backlog, improves service quality, and keeps work areas organized, safe, and ready for customers.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Costumer Service
Home Depot
Apple Valley, MN
09.2025 - 10.2026
- Delivered excellent customer service throughout every journey.
- Resolved customer service issues promptly, enhancing overall satisfaction.
- Navigated complex customer service challenges efficiently, ensuring positive outcomes.
- Supported member satisfaction through courteous, attentive service.
- Welcomed customers and assisted with service needs.
- Guided staff in delivering proper customer service.
- Proposed initiatives to elevate customer service quality standards.
HitTeam
Home Depot
Apple Valley, MN
03.2026 - 06.2026
- Achieved high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Recognized customer needs quickly and responded with efficient support.
- Provided quality service and careful attention to customers in person and by phone.
- Proposed creative ideas and practical solutions that enhanced team performance and outcomes.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Worked well with diverse coworkers to complete goals and resolve issues involving products and services.
- Completed daily duties accurately and efficiently.
- Supported and guided colleagues to maintain a collaborative work environment.
Tool Rental Lead
Home Depot
Apple Valley, MN
11.2022 - 08.2025
- Followed corporate regulations, policies, and procedures to support safety, security, and trust across the organization.
- Provided prompt, friendly assistance to customers to answer questions and resolve service complaints.
- Executed manual labor tasks following detailed supervisor instructions.
- Demonstrated initiative by proactively identifying and addressing issues to solve problems with sound judgment.
- Took on additional tasks to support project timelines and ensure projects remained on schedule.
- Provided strong customer service to build positive experiences and maintain good relationships.
- Kept work areas and common spaces neat and organized to support productivity, reduce accident risk, and maintain professional workspace.
- Listened to customer requests and specifications and suggested options to meet needs.
- Collaborated with peers to foster a friendly, supportive, and cooperative work environment.
- Identified operational issues and implemented practical solutions to clear backlog and enhance workflow.
- Maintained compliance with corporate regulations, policies, and procedures to strengthen safety, security, and organizational trust.
- Resolved customer questions and service complaints with prompt, courteous support.
- Sanitized high-touch surfaces to protect personnel and customers from germs and viruses.
- Applied sound judgment and initiative to address problems and support smooth operations.
- Accepted additional responsibilities to keep projects on track and meet tight deadlines.
- Delivered exceptional customer service to support strong relationships and positive experiences.
- Recommended solutions based on customer requests and specifications to meet needs accurately.
- Partnered with peers and staff to support friendly, cooperative, and productive a work environment.
- Identified workflow issues and practical fixes to reduce backlog and improve throughput.
- Supported compliance with corporate regulations, policies, and procedures, contributing to safer, more secure operations.
- Produced fast, friendly responses that resolved questions and service complaints.
- Created cleaner, safer conditions by sanitizing high-touch surfaces for staff and customers.
- Completed assigned manual labor tasks accurately from detailed supervisor instructions.
- Strengthened problem resolution by using initiative and sound judgment.
- Kept projects moving forward by taking on extra tasks and supporting tight deadlines.
- Built positive customer experiences through exceptional service and responsive support.
- Improved productivity and safety by keeping work and common areas neat and organized.
- Matched customer needs with thoughtful suggestions based on requests and specifications.
- Supported cooperative team environment through positive collaboration with peers and staff.
- Reduced backlog and improved workflow by identifying issues and recommending solutions.
Worker
Taco Johns
Rosemount, MN
10.2020 - 10.2021
- Executed manual labor tasks following detailed instructions, ensuring compliance with supervisor expectations.
- Prepared tacos, potatoes, and menu items following Taco John’s recipes.
- Operated cash register and handled guest orders at Taco John’s counter.
- Organized and cleaned checkout areas, contributing to a positive customer experience.
- Maintained clean dining areas, restrooms, and kitchen workstations.
Skills
- Customer service
- Customer communication
- Order tracking
- Product knowledge
- Team coordination
- Team building
- Work organization
- Adaptability
- Multitasking
- Problem-solving
- Conflict resolution
- Critical thinking
- Decision-making
- Leadership
- Relationship building
- Detail orientation
Certification
- forklift
Timeline
HitTeam
Home Depot
03.2026 - 06.2026
Costumer Service
Home Depot
09.2025 - 10.2026
Tool Rental Lead
Home Depot
11.2022 - 08.2025
Worker
Taco Johns
10.2020 - 10.2021