Tytiana Burgess
Greer,SC
Summary
Experienced customer service specialist with expertise in sales, marketing, and operations. Proven track record in fast-paced retail, skilled in problem-solving and telephone etiquette. Strong interpersonal and technical abilities. Seeking a challenging role with a reputable company that values passion, positivity, integrity, and diligence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walmart OGP
03.2021 - 04.2023
- Responded promptly and efficiently to customer inquiries, resolving issues with initiative and judgment.
- Collaborated with managers to meet organizational goals and achieve excellent merchandising results.
- Acknowledged and assisted customers with a friendly demeanor, ensuring high-quality service.
- Supported the online grocery pickup process to provide a convenient and positive shopping experience.
Sales Representative
Bath & Body Works
12.2022 - 03.2023
- Exceeded individual sales goals by delivering exceptional selling skills and product knowledge.
- Built a loyal customer base through engaging interactions and capturing customer information.
- Contributed to store replenishment and visual presentation efforts, ensuring an abundant and appealing shopping environment.
- Consistently executed the selling model to drive sales effectiveness.
Receptionist
Embassy Suites Hilton
06.2022 - 12.2022
- Managed check-in, check-out, and reservations efficiently, providing a seamless guest experience.
- Responded professionally to inquiries, including payment methods and room details.
- Ensured guests' needs were met by coordinating with housekeeping and arranging personalized services for VIP customers.
- Upsold additional amenities to enhance guest satisfaction
Customer Service Representative
Staples Printing & Marketing Services
01.2021 - 03.2021
- Utilized a consultative sales approach to identify and meet customers' specific needs.
- Responded professionally to customer questions and collaborated with internal teams for timely and accurate solutions.
- Maintained superior customer service to encourage repeat business and referrals.
Customer Service / Cashier
Bi-Lo Supermarket
05.2019 - 01.2020
- Provided excellent service through direct salesmanship, promptness, and courtesy.
- Accurately processed cash and card payments, ensuring smooth transactions.
- Addressed customer inquiries and resolved issues efficiently.
- Contributed to maintaining proper inventory levels and appealing visual merchandising displays.
Hostess
Wild Wing Cafe
03.2017 - 12.2018
- Ensured maximum guest satisfaction by working closely with the manager and team.
- Planned and executed multiple guest parties, accommodating special requests.
- Facilitated efficient communication between the kitchen and service team for a smooth restaurant operation.
- Responded promptly to customer concerns, enhancing overall guest experience.
Customer Service / Cashier
Academy Sports + Outdoors
03.2018 - 08.2018
- Welcomed customers warmly and provided professional assistance based on their needs.
- Operated the cash register accurately for various transactions.
- Managed multiple customers in a fast-paced retail environment.
- Assisted customers in locating merchandise efficiently.
Hostess
Chiefs Wings & Fire water
12.2016 - 07.2017
- Provided fast and courteous service to guests, up-selling menu items to meet their preferences.
- Maintained a clean and organized dining area for a pleasant guest experience
Hostess
Olive Garden
01.2016 - 12.2016
- Managed customer bookings and reservations using system databases.
- Anticipated and addressed guest service needs with efficiency and professionalism.
- Utilized upselling skills to exceed sales quotas and deliver exceptional customer service.
Education
B.S - Management Information Science
Claflin University
High School Diploma - undefined
Legacy Early College
Greenville, SCSkills
5 Years of Customer Service & Sales Support
Business Development
Complaint Handling & Issue Resolution
Strong Work Ethics
Time management & Communication Skills
Strategic Planning
Operations Management
Leadership & Staff Motivation
Client Relations
Regulatory Compliance
Microsoft Office Applications
Timeline
Sales Representative
Bath & Body Works
12.2022 - 03.2023
Receptionist
Embassy Suites Hilton
06.2022 - 12.2022
Customer Service Representative
Walmart OGP
03.2021 - 04.2023
Customer Service Representative
Staples Printing & Marketing Services
01.2021 - 03.2021
Customer Service / Cashier
Bi-Lo Supermarket
05.2019 - 01.2020
Customer Service / Cashier
Academy Sports + Outdoors
03.2018 - 08.2018
Hostess
Wild Wing Cafe
03.2017 - 12.2018
Hostess
Chiefs Wings & Fire water
12.2016 - 07.2017
Hostess
Olive Garden
01.2016 - 12.2016
B.S - Management Information Science
Claflin University
High School Diploma - undefined
Legacy Early College
Similar Profiles
Samantha ShaferSamantha Shafer
NA at Walmart OGPNA at Walmart OGP
Eileen TalaveraEileen Talavera
Walmart Associate at Walmart OGPWalmart Associate at Walmart OGP
Keren Anak JaraKeren Anak Jara
Administrative Clerk at Rosmary OGP ShellAdministrative Clerk at Rosmary OGP Shell