Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tytiana Dyson

Tytiana Dyson

Jackson,MS

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Kelly Connect I Troy, MI
09.2022 - 11.2024
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Used remote login tools to assist clients with technical and product questions.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
06.2019 - 03.2021
  • Assisted customers by addressing inquiries and delivering accurate information.
  • Adapted quickly to new systems and procedures, enhancing overall team efficiency.
  • Maintained detailed records of customer interactions to ensure follow-up and accountability.

Education

West Monroe High School
West Monroe, LA
05.2019

Skills

  • Scheduling
  • Data Collection
  • Information Security
  • Consultative Sales
  • Active Listening
  • Critical Thinking
  • Problem-Solving Abilities

Timeline

Technical Support Representative

Kelly Connect I Troy, MI
09.2022 - 11.2024

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
06.2019 - 03.2021

West Monroe High School

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