Tytiana Lawrence
Pottstown,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hydraulax Products
03.2023 - Current
- Complied with established internal controls and policies.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Verification Analysis/Office Data Entry Clerk
Seguro Medico LLC
09.2022 - 03.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Collated and organized data entry documents into filing systems for easy access.
Technical Support Representative
My Alarm Center
01.2020 - 09.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to systematic and technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
Warehouse Picker
Walmart Distribution Center
08.2020 - 12.2020
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
Cashiering Team Lead
Wendy’s International Inc
08.2018 - 08.2020
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Received and processed customer payments.
- Assisted customers by answering questions and fulfilling requests.
Education
Associate of Arts - Early Childhood Education
Harcum University
Bryn Mawr, Pa08.2025
High School Diploma -
Freedom High School
Bethlehem, PA06.2020
Skills
- Stocking and Replenishing
- Data Evaluation
- Staff Training
- Microsoft Excel
- Case Management
- Business Development Understanding
Timeline
Customer Service Representative
Hydraulax Products
03.2023 - Current
Verification Analysis/Office Data Entry Clerk
Seguro Medico LLC
09.2022 - 03.2023
Warehouse Picker
Walmart Distribution Center
08.2020 - 12.2020
Technical Support Representative
My Alarm Center
01.2020 - 09.2022
Cashiering Team Lead
Wendy’s International Inc
08.2018 - 08.2020
Associate of Arts - Early Childhood Education
Harcum University
High School Diploma -
Freedom High School
Similar Profiles
Samantha WiseSamantha Wise
Purchasing Manager at Hydraulax ProductsPurchasing Manager at Hydraulax Products
Sunil KrishnanSunil Krishnan
Deputy General Manager, Centre of Excellence at INOX Air Products (JV with INOX India & Air Products Inc. USA)Deputy General Manager, Centre of Excellence at INOX Air Products (JV with INOX India & Air Products Inc. USA)
YEN-PO HUANGYEN-PO HUANG
Meat Slicer at GBP Products PL ATF GBP Products UTMeat Slicer at GBP Products PL ATF GBP Products UT