Tywana M. Barnes
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster
EP Claims
Mobile, AL
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Increased claims resolution speed by effectively negotiating settlements with policyholders or their representatives within established authority limits.
- Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Issued payments to insured and any third parties
Inside Adjuster Property Wind and Hail
Pilot Catastrophe Services
Richards, TX
04.2023 - 07.2023
- Examined claim forms, policies and endorsements and client instructions to determine coverages.
- Collected and summarized information in reports required by client, local, state and federal government.
- Used Xactimate to compile estimates for personal property and structure damage.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Followed up with insured individuals regarding premium and deductibles payments.
- Issued payouts to insured and claimants.
Total Loss Inside Adjuster
Alacrity Solutions ( State Farm)
Remote-Houston, Tx
12.2021 - 03.2023
- Issued payouts to insured and claimants.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Kept current on insurance regulations, laws, policies and procedures.
- Successfully negotiated settlements with claimants and insurers.
Total Loss Insider Adjuster
Pilot Catastrophe Mobile
Mobile, AL
08.2021 - 10.2021
- CCC One experience
- Claim Processing Tool
- Issued payments to insured
- Negotiated claim settlements when needed.
- Approved payment of claims within certain monetary limit.
- Successfully negotiated settlements with claimants and insurers.
Customer Service Representative
PFS Group
06.2020 - 08.2021
- Assisted patients with billing and insurance
- Helped patients with Charity Care to cover medical expenses
- Used multiple software systems
- Microsoft Word and Excel spreadsheet
Patient Access Representative
University of South Alabama Children’s and Women’s Hospital Mobile
08.2017 - 12.2019
- First point of contact for patients and patient’s families
- Insurance verification and collected co-pays
- Appointment Scheduling
Probation Officer Assistant
State of Alabama Board of Pardons and Parole
01.2017 - 04.2017
- Created caseload list for supervising probation officers to assist
- Analyzed defendants’ surveys to access frequency of defendants visit with probation/parole officer thus saving taxpayer dollars by reducing workload
- Observed court hearings and reported data
Secretary Assistant
Alabama A, Physical Facilities
02.2013 - 02.2015
- Developed filing system in order to improve office efficiency
- Managed office calendar that included securing meetings and conducting campus tours
- Assisted organizing and improving all office workflow systems
Education
B.A - Psychology
Alabama A&M University Normal
ALSkills
- Insurance Policy Knowledge
- Active Listening
- Critical Thinking
- Estimating Software
- Property Claims
- Claims Investigations
- Technical Knowledge
- Customer Satisfaction
- Automobile Claims Specialist
- Hail and Wind Damage Assessment
- Manage Settlements
- Examine Reports
Certification
State Farm Auto
Timeline
Independent Insurance Adjuster
EP Claims
02.2024 - Current
Inside Adjuster Property Wind and Hail
Pilot Catastrophe Services
04.2023 - 07.2023
Total Loss Inside Adjuster
Alacrity Solutions ( State Farm)
12.2021 - 03.2023
Total Loss Insider Adjuster
Pilot Catastrophe Mobile
08.2021 - 10.2021
Customer Service Representative
PFS Group
06.2020 - 08.2021
Patient Access Representative
University of South Alabama Children’s and Women’s Hospital Mobile
08.2017 - 12.2019
Probation Officer Assistant
State of Alabama Board of Pardons and Parole
01.2017 - 04.2017
Secretary Assistant
Alabama A, Physical Facilities
02.2013 - 02.2015
B.A - Psychology
Alabama A&M University Normal