Tyyanna Greenwood
Summary
I am an Dedicated customer service professional with 6+ years of experience in resolving inquiries, handling complaints, and ensuring high levels of customer satisfaction in retail and customer service environments. Knowledgeable technical support specialist with expertise in troubleshooting hardware, software, and network issues.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
CVScaremark
09.2024 - Current
- Remote
- Answered over 50 inbound calls.
- Took special orders over the telephone.
- Processed orders accurately and efficiently according to established procedures.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Maintained accurate patient medication profiles, including allergies, conditions, and concurrent medications.
Senior Resolution Coordinator
Walmart
Remote
09.2023 - 08.2024
- Reviewed offline cases to determined if you was fraud or non fraud
- Switched between any support channel of Chats and offline case based on the business requirements
- Take high volume of chats while navigating multiple systems to aid in answering questions and resolving issues
- Have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
Sales Development Representative
Integriant Ventures Insurance Service
02.2023 - 09.2023
- Used communication to proactively identify and solve complex strategy problems that impacted sales management and business direction.
- Increased sales and increased numbers by managing transfer them to the licensed insurance agents
- Qualify clients with Medicare part c (advantage plan).
Medicare Advisor
Maximus Healthcare
10.2021 - 12.2022
- Review and analyze data from system-generated reports for in-process claims to identify and resolve errors prior to final adjudication
- Transfer Qualified client over to top tier serve clients by enrolling them in Medicare Advantage through phone + chat.
- Was in charge of troubleshooting and resolving disagreements and negotiating mutually beneficial agreements between parties.
Customer Service Representative
Alorica Calling Center
09.2019 - 08.2021
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions.
- Collected and documented orders.
- Responded to inquiries, issues, and managed customer accounts and documents.
- Entering and maintain accurate data and records into the patient management tool in compliance with the program requirements.
Education
High School Diploma -
SINCLAIR COMMUNITY COLLEGE
Dayton05.2014
Skills
- Active listening
- Using Personal Knowledge
- Attention To Detail
- Analyze Data
- Problem Solving
- Customer service
- Showing Empathy
- Oral and Written Communication
- Information Collection
- Data Entry
Timeline
Customer Care Representative
CVScaremark
09.2024 - Current
Senior Resolution Coordinator
Walmart
09.2023 - 08.2024
Sales Development Representative
Integriant Ventures Insurance Service
02.2023 - 09.2023
Medicare Advisor
Maximus Healthcare
10.2021 - 12.2022
Customer Service Representative
Alorica Calling Center
09.2019 - 08.2021
High School Diploma -
SINCLAIR COMMUNITY COLLEGE