T'ziah Glyenn
Marshall,TX
Summary
Dynamic Server with extensive experience in high-volume dining environments. Excels in effective communication, team collaboration, and delivering outstanding guest service. Skilled in order processing, upselling, and maintaining clean, well-stocked areas. Focused on enhancing customer satisfaction and promoting loyalty through memorable dining experiences.
Overview
2
2
years of professional experience
Work History
Server
IHOP
Marshall, TX
05.2026 - Current
- Cultivated a welcoming atmosphere through warm greetings upon customer arrival.
- Achieved seamless service flow with accurate order recording techniques.
- Partnered with kitchen team for prompt and precise food delivery.
- Resolved guest inquiries and complaints effectively, fostering customer loyalty.
- Enhanced revenue potential by actively promoting desserts and beverages.
- Maintained cleanliness in dining area, enhancing overall guest experience.
- Facilitated training for new staff on operational protocols and customer engagement methods.
- Executed cash transactions accurately, ensuring compliance with financial guidelines.
Restaurant Team Member
Whataburger
Marshall, TX
03.2024 - 07.2024
- Provided exceptional customer service in fast-paced dining settings.
- Took customer orders and provided tailored recommendations to enhance dining experience.
- Maintained up-to-date knowledge of menu items, garnishes, ingredients, and preparation methods to assist customers effectively.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed health and safety guidelines to ensure food quality.
- Prepared and assembled food items adhering to company standards.
- Maintained clean and organized work area throughout shifts.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Processed cash transactions at register with high accuracy and attention to detail.
- Processed payments accurately and efficiently using POS system.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Communicated clearly with kitchen staff regarding order specifics.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Guided patrons to restrooms and amenities within the facility to enhance their comfort.
Education
High School Diploma -
Evangel Christian Academy
Shreveport, LA05-2024
Skills
- Customer engagement
- Exceptional customer service
- Order management
- Cash handling
- POS operation
- Attention to detail
- Sanitation practices
- Inventory management
- Stock management
- Time management
- Task prioritization
- Team collaboration
- Clear communication
- Conflict resolution
- Problem solving
Timeline
Server
IHOP
05.2026 - Current
Restaurant Team Member
Whataburger
03.2024 - 07.2024
High School Diploma -
Evangel Christian Academy