Ushra Rapati
Stone Mountain,GA
Summary
Proactive Sales Associate Supervisor with extensive experience in creating visually appealing product displays and enhancing customer satisfaction through attentive service and product knowledge. Skilled in sales strategy development, team leadership, and inventory management. Known for driving continuous improvements and mentoring sales teams to achieve high performance.
Overview
5
5
years of professional experience
Work History
Sales Associate Supervisor
A-ONE Grocery Store
06.2021 - 06.2024
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales Associate
M Mart
02.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor of Commerce -
NB MEHTA
Gohlvad Maharashtra03-2024
Skills
- Sales strategy development
- Strong leadership
- Sales processes
- Sales team training
- Positive and upbeat
- Verbal and written communication
- Continuous improvements
- Analytical problem solver
- Sales engagement techniques
- Multitasking
- Team Leadership
- Cash Handling
Timeline
Sales Associate Supervisor
A-ONE Grocery Store
06.2021 - 06.2024
Sales Associate
M Mart
02.2019 - 06.2021
Bachelor of Commerce -
NB MEHTA
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