Ulises Mendoza
Colton,CA
Summary
Dynamic Front Desk Manager with a proven track record at a Dentist Office, adept in enhancing guest services and streamlining operations for efficiency. Skilled in problem-solving and guest services oversight, successfully implemented security protocols and improved guest satisfaction. Excels in conflict resolution and marketing promotions, demonstrating a blend of hard and soft skills to elevate customer experience.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Dentist Office
Colton , CA
02.2022 - Current
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Processed employee time sheets, payroll information and other administrative documents.
- Assisted with training new staff members on front desk procedures and policies.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Greeted guests upon arrival and checked them in to their rooms.
- Implemented security protocols such as access control systems for entryways into the hotel lobby.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Monitored reservations to track incoming parties and special events.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Desk Assistant
Priority Workforce
Commerce, CA
02.2021 - 10.2022
- Maintained an organized filing system for important documents.
- Assisted with the organization of office supplies, equipment, and documents.
- Responded quickly to questions and inquiries via phone and email.
- Provided customer service to guests visiting the office.
- Performed general administrative tasks such as photocopying, scanning, faxing.
- Answered phone calls and emails in a timely manner.
- Prepared reports summarizing daily activities.
Store Manager
7-eleven
San Jose, CA
01.2018 - 12.2021
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Developed relationships with suppliers to negotiate better prices.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Performed regular price checks to ensure competitive pricing.
Education
High School Diploma -
Santee Education Complex
Los Angeles, CA06-2019
Skills
- Automated telephone systems
- Conflict and issue documentation
- Room assignments
- Safety and security procedures
- Guest services oversight
- Registration processing
- Payment oversight
- Documentation and reporting
- Problem-solving
- Marketing and promotions
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Manager
Dentist Office
02.2022 - Current
Desk Assistant
Priority Workforce
02.2021 - 10.2022
Store Manager
7-eleven
01.2018 - 12.2021
High School Diploma -
Santee Education Complex