Umekia Brooks

Transported customers via 30 to 40 ft. bus within city limits.
Operated bus safely, adhering to all traffic regulations.
Ensured timely arrivals and departures for all scheduled routes.limits

• Operated Class A semi-trucks for long-haul transportation of goods.

Ensured compliance with safety regulations during all driving operations.

• Maintained accurate logs of hours driven and vehicle maintenance.

Executed timely deliveries while adhering to scheduled routes.

Transporting customer safety,timely

• Communicated route changes and schedules to passengers effectively.
• Managed passenger boarding and ensured secure seating during transit.

• Enhanced sales performance through strategic upselling and cross-selling of auto, health, life, business, and personal lines.
  Achieved full commission by delivering outstanding customer service and support.
  Processed payments accurately to maintain precise financial documentation.
  Guided clients through claims processes for timely assistance.
  Developed strong customer relationships to drive repeat business and referrals.
• Assessed client needs to provide tailored insurance solutions.
• Processed claims and ensured timely follow-up for customer satisfaction.

• Company Overview: Remote
• Managing Insurance policies, Sales, Upselling / Cross-selling, Salary plus Commission Matrix Percentage 60% Exceed 87% Software, CRM Salesforce, Skype
• Remote
• Managed client accounts and ensured timely communication with stakeholders.
• Collaborated with teams to develop tailored solutions for client needs.
• Resolved client issues promptly to maintain high satisfaction levels.
• Resolved customer complaints in a timely manner.

• Performed Medicaid billing alongside cash posting for optimal revenue cycle management.
  Employed MCD applications to facilitate prompt claims submissions.
  Administered data entry and record-keeping tasks through ProClaims and Simpleltc platforms.
  Ensured thorough balancing of financial records to uphold accuracy.
• Coordinated office operations and ensured efficient workflow within the business office.

• Managed admissions process, including applications and insurance verification.
  Executed data entry and maintained accurate records for demographic information.
  Oversaw referral management and ensured timely follow-up on client needs.
  Conducted regular census to track occupancy and resource allocation.
  Supported marketing initiatives as a back-up resource when needed.
  Ensured room readiness through effective scheduling and coordination of resources.
  Utilized PCC scheduling software to streamline appointment management.
• Coordinated admissions process for prospective residents at senior living community.
• Managed communication with families and external referral sources effectively.

• Processed record uploads and scans to facilitate swift retrieval.
  Coordinated filing of legal and non-legal records, maintaining organized health information.
  Oversaw manual and electronic maintenance of health information to uphold compliance.
• Oversaw medical records management and compliance with healthcare regulations.
• Implemented electronic health record systems to enhance data accessibility.

• Emergency, and Non-Emergency Transportation
• Responded swiftly to emergency calls and assessed patient conditions.
• Administered first aid and life support techniques in high-pressure situations.

• Emergency, and Non-Emergency TransportationDialysis PatientsFollowed established routes and schedules for timely arrivals and departures.Assisted individuals with disabilities during boarding and disembarking processes.Communicated effectively with dispatch regarding schedule changes or passenger needs.DispatchingDocumented trip details accurately for compliance with service regulations.
• Dialysis Patients
• Followed established routes and schedules for timely arrivals and departures.
• Assisted individuals with disabilities during boarding and disembarking processes.
• Communicated effectively with dispatch regarding schedule changes or passenger needs.
• Dispatching
• Documented trip details accurately for compliance with service regulations.

• Ensured timely arrivals and departures by adhering to established routes and schedules.
• Assisted individuals with disabilities during boarding and disembarking to enhance safety.
• Maintained effective communication with dispatch for schedule adjustments and passenger requirements.
• Accurately documented trip details to comply with service regulations.
• Responded promptly to emergency calls for medical assistance and patient transport.
• Administered basic life support and first aid to patients in critical situations.