Umoja Fortney
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
7
7
years of professional experience
9
9
Certifications
Work History
Front Desk Receptionist
Home2 Suites By Hilton
East Hanover
07.2025 - Current
- Coordinated room bookings using hotel management software efficiently.
- Greeted guests warmly upon arrival and provided necessary information.
- Assisted guests with check-in and check-out procedures smoothly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Associate Leader
PetSmart Charities
Millburn
10.2024 - Current
- Organized team meetings to discuss current issues, brainstorm solutions, and review progress towards goals.
- Resolved customer complaints quickly and professionally while maintaining a high level of customer satisfaction.
- Trained new associates on company policies, procedures, and job responsibilities.
Customer Service Representative
Hertz Rental Car
Newark
01.2021 - 01.2023
- Assisted customers with rental inquiries and vehicle selections.
- Processed rental agreements and handled payment transactions efficiently.
- Resolved customer complaints and provided effective solutions.
Front Desk Receptionist
Extended Stay America
Piscataway
01.2019 - 10.2021
- Managed phone calls and directed inquiries to appropriate departments.
- Greeted guests warmly upon arrival and provided necessary information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
Some College (No Degree) - Business Administration
Bryan University
Tempe, AZHigh School Diploma -
Plainfield High School
Plainfield, NJSome College (No Degree) - Patient Care Technician
Union County College
Elizabeth, NJSome College (No Degree) - Certified Medical Assistant
NCCTI
Newark, NJSome College (No Degree) - Graphic Design
Bryan University
Tempe, AZSkills
- Customer service
- Team leadership
- Time management
- Conflict resolution
- Communication skills
- Patient care
- Data entry
Certification
Certified Medical Assistant
Timeline
Front Desk Receptionist
Home2 Suites By Hilton
07.2025 - Current
Associate Leader
PetSmart Charities
10.2024 - Current
Customer Service Representative
Hertz Rental Car
01.2021 - 01.2023
Front Desk Receptionist
Extended Stay America
01.2019 - 10.2021
Some College (No Degree) - Business Administration
Bryan University
High School Diploma -
Plainfield High School
Some College (No Degree) - Patient Care Technician
Union County College
Some College (No Degree) - Certified Medical Assistant
NCCTI
Some College (No Degree) - Graphic Design
Bryan University