Umojah MADISON
Knoxville,TN
Summary
Skilled food preparation team member experienced in readying cold foods, sides and beverages. Reliable in keeping surfaces clean and sanitized for infection control. Always ready to help team members and customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Hard Knox Pizza
Knoxville, TN
01.2020 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Manager
Wings Over Knoxville
Knoxville, TN
08.2021 - 10.2022
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
Diploma - HOSPITALITY & RESTAURANT OPERATIONS MANAGEMENT
Auguste Escoffier School of Culinary Arts
Boulder, CO04-2025
Skills
- Customer Service Management
- Team Supervision
- Positive Attitude
- Shift checklists
- Training Assistance
- Flexible Schedule
- Quality Inspections
- Cash Handling
- Operations Management
Certification
- Serv Safe Certification (January 22, 2024)
Timeline
Manager
Wings Over Knoxville
08.2021 - 10.2022
Shift Leader
Hard Knox Pizza
01.2020 - Current
Diploma - HOSPITALITY & RESTAURANT OPERATIONS MANAGEMENT
Auguste Escoffier School of Culinary Arts
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