Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Umut Batuhan Kaba

Woodside,NY

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

6
6
years of professional experience

Work History

Sales Associate

Mure + Grand
New York, NY
03.2024 - 05.2024
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Increased purchase amounts by cross-selling with similar products.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Sales Associate

Christian Dior
Istanbul, Turkey
08.2022 - 09.2022
  • Handled customer complaints in a professional manner.
  • Assisted customers in selecting products, providing excellent service.
  • Answered store and merchandise questions and led customers to wanted items.

Sales Associate

Lacoste
Istanbul, Turkey
01.2022 - 08.2022
  • Helped customers find specific products, answered questions, and offered product advice.
  • Collected payments and provided accurate change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Tracked sales performance metrics to identify trends in the market place.

Sales Associate

Guess
Istanbul, Turkey
02.2019 - 08.2019
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.

Sales Associate

Zara Inditex
Istanbul, Turkey
01.2018 - 07.2018
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.

Education

Bachelor of Science - Psychology

Yeditepe University
Istanbul Turkey
06-2023

Skills

  • Sales Development
  • Upselling
  • Payment Processing
  • Customer Needs Assessment
  • Inventory Control
  • Retail loss prevention
  • Product Sales
  • Fraud Detection
  • Cash Handling
  • Stocking and Receiving
  • Store Opening and Closing
  • Relationship Building
  • Listening Skills
  • Positive and professional
  • Flexible Schedule
  • Customer Service
  • Outgoing Personality
  • Written and oral communication skills
  • Problem-solving skills
  • Teamwork and Collaboration

Languages

English
Full Professional
Turkish
Native/ Bilingual
French
Elementary

References

  • Ayhan Kimsesizcan Owner of the Mure + Grand +1 917 543 9404

Timeline

Sales Associate

Mure + Grand
03.2024 - 05.2024

Sales Associate

Christian Dior
08.2022 - 09.2022

Sales Associate

Lacoste
01.2022 - 08.2022

Sales Associate

Guess
02.2019 - 08.2019

Sales Associate

Zara Inditex
01.2018 - 07.2018

Bachelor of Science - Psychology

Yeditepe University

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Umut Batuhan Kaba