Una Smiley

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Coordinated weekly leadership workshops to educate team members on best practices to optimize productivity.
• Increased stores Asset Protection scores by 45% over previous years while decreasing shrink results to 1.45% vs 9% from previous year.
• Delivered 185% increase on $FS over stores previous 2 year results, while increasing bra penetration to 45% of annual sales.
• Awarded most improved store gaining Platinum status ranking #80 out of 700 plus stores.
• Maximized efficiency by coaching and mentoring staff on company principles and culture.

Implement and maintain all merchandising directives while assuring execution of effective merchandising strategies.

• Consistently deliver brand standards through Size, Sorting, Ticketing and Tagging program
• Recruit train and develop store teams on product flow and visual presentation
• Resolve all human resource issues in a timely manner while collaborating with HR when necessary
• Manage stock inventories through WOS report
• Increased stores annual sales volume by 6.8%

Administer all store operations through training and development of leadership team.

• Improved store loss by 6% over previous years
• Control P&L to maintain a 61% gross margin
• Analyzed market information to SWOT's report and create effective business plan
• Created Corporate Partnerships with surrounding businesses

Oversee staff on company goals and initiatives, by creating a culture of awareness, productivity and employee engagement.

• Train leaders within the Houston market on proper utilization of MOD program
• Assist Human Resource department with recruiting top line leaders into market
• Reduced store shrink from 1.6% to .59
• Established benchmark of succession planning within the Houston Market

• Awarded multiple times Manager of the Month for Region 40
• Increased annual sales by 7% by effectively cultivating customer rapport and delivering superior customer service
• Successfully reduced annual loss from 15% to 4.5%
• Oversee company directives to 12 stores in absence of District Manager
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Strategically prepared quarterly business plans based on sales and traffic trends.
• Oversee SOP and customer engagement training of 10 store managers to increase revenue