Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
background-images

Undra Jackson

Oklahoma City,OK

Summary

Dynamic server with a strong work ethic and exceptional customer service experience . Proven ability to manage high-volume dining while ensuring guest satisfaction and order accuracy. Skilled in cash handling and task prioritization, consistently exceeding performance goals, enhancing the dining experience through attentive engagement, anticipating customer needs, addressing complaints and resolving issues in timely manner . Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Buffalo Wild Wings
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Ensured timely delivery of orders through attentive consideration of patron preferences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Ensured a tidy dining atmosphere through efficient table management.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Waffle House
05.2023 - 12.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Ensured exceptional service standards with timely and individualized attention.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Food Service Worker

Whataburger
11.2021 - 02.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Prepared food following standard recipes to ensure consistency.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.

Education

Northwest Classen
Oklahoma City, OK
05.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining
  • Professional appearance
  • Task prioritization

Accomplishments

  • Maintained regulars by consistent customer satisfaction.
  • Increased average check size 15% by offering additional items such as dessert.
  • Managed a section of 7 or more tables during peak hours, maintaining 98% order accuracy.

Timeline

Server

Buffalo Wild Wings
05.2024 - Current

Server

Waffle House
05.2023 - 12.2024

Food Service Worker

Whataburger
11.2021 - 02.2023

Northwest Classen

Similar Profiles

CREATE PROFILE
Undra Jackson