Jamiel Reid
Miami
Summary
Results-driven Operations Manager advanced through multiple roles by demonstrating strong leadership and commitment to safety and customer service. Improved productivity and managed logistics in fast-paced environments by leveraging effective communication and organizational skills. Fostered productive work environments while achieving set goals through strategic planning and team leadership.
Overview
20
20
years of professional experience
Work History
Manager
UPS
05.2006 - 06.2026
- Package Handler
- Part-Time Supervisor
- Full-Time Specialist
- Full-Time Supervisor
- Oversaw team operations
- Earned multiple promotions over a 20-year career based on strong performance, leadership, and operational results.
- Managed daily operations to ensure consistent productivity, quality standards, and on-time package delivery.
- Supervised and coached employees, fostering development to meet individual and team performance goals.
- Coordinated staffing, scheduling, and workflow to maximize efficiency.
- Resolved operational challenges and customer concerns in a professional and timely manner.
- Collaborated with leadership to streamline processes and align with business objectives.
Education
Associate of Science - Information Technology
Brown Mackie College
Miramar, FL05-2014
Skills
- Operations Management
- Logistics & Distribution
- Process Improvement
- Safety Compliance
- Team Leadership
- Employee Development
- Workforce Scheduling
- Problem Solving
- Customer Service
- Microsoft Office
- Time Management
- Communication
Timeline
Manager
UPS
05.2006 - 06.2026
Associate of Science - Information Technology
Brown Mackie College
Section name
- July 6, 2026
- Dear Hiring Manager
- I am writing to express my interest in joining your organization. With 20 years of progressive experience at UPS, I have built a strong foundation in operations management, team leadership, logistics, and customer service.
- During my career, I advanced from Package Handler to Part-Time Supervisor, Full-Time Specialist, Full-Time Supervisor, and ultimately Manager. Each promotion reflected my commitment to delivering results, developing employees, improving operational efficiency, and maintaining high standards of safety and service. Throughout my career, I have led diverse teams, coordinated daily operations, resolved complex challenges, and consistently worked to meet performance goals in a fast-paced environment.
- In addition to my professional experience, I earned an Associate Degree in Information Technology from Brown Mackie College. My education has strengthened my analytical, technical, and problem-solving skills, allowing me to adapt quickly to new systems and technologies.
- I am excited about the opportunity to bring my leadership experience, work ethic, and dedication to your team. I am confident that my background in operations management and employee development would make me a valuable contributor to your organization.
- Thank you for considering my application. I welcome the opportunity to discuss how my experience and qualifications align with your organization's needs. I look forward to speaking with you.
- Sincerely
- Jamiel Reid
- Miami, FL 33056
- (305) 429-3064
- Jreid88@gmail.com