URIAH GARCIA
Harlingen,TX
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Several years of diverse experience, skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
7
7
years of professional experience
Work History
Shift Leader
Walgreens
Harlingen, TX
06.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained team members on customer service protocols and product knowledge.
- Managed inventory levels, coordinating with suppliers to optimize stock availability.
- Resolved customer inquiries and issues effectively, enhancing overall satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Managed cash handling procedures with accuracy, reducing discrepancies in end-of-day balancing reports.
- Excellent communication
Customer Service Representative
The UPS Store Inc.
Harlingen, TX
11.2023 - 11.2024
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier/Cafe Associate
Sam's Club
Harlingen, TX
05.2021 - 10.2022
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier/Customer Service Associate
Ross Dress for Less
Harlingen, TX
09.2019 - 08.2021
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assists in specialized areas of the store including, cash office, front end, fitting room, stock room, fine jewelry & customer service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Harlingen High School
Harlingen, TX05.2019
Skills
- Cash Management
- Customer Service Excellence
- Team collaboration
- Complaint resolution
- Multitasking and organization
- Shift leadership
Timeline
Shift Leader
Walgreens
06.2025 - Current
Customer Service Representative
The UPS Store Inc.
11.2023 - 11.2024
Cashier/Cafe Associate
Sam's Club
05.2021 - 10.2022
Cashier/Customer Service Associate
Ross Dress for Less
09.2019 - 08.2021
High School Diploma -
Harlingen High School