Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ursula Hamilton

Fayetteville,NC

Summary

Versatile Dental Business Associate with a proven track record, enhancing operational efficiency and fostering business relationships. My years in the dental office have position me uniquely to handle any and every surprises and to make sure the customer is taken care of. Excelled in operations management and problem-solving, demonstrating exceptional communication and analytical thinking. Achieved significant cost reductions and customer satisfaction improvements, showcasing multitasking and reliability without compromising attention to detail.

Knowledgeable BA with solid background in business operations and process improvement. Proven track record of supporting business initiatives and driving efficiency through effective project management. Demonstrated ability in problem-solving and communication.

Highly motivated and positive individual with great organizational and communication skills. Good customer service and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.

Overview

12
12
years of professional experience

Work History

Dental Business Associate

Heartland Dental
08.2024 - Current
  • Engaged with customers to build business relationships.
  • Streamlined internal processes for improved efficiency and reduced operational costs.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • As a temp I do any and all necessary work as required by the office manager and the Doctors in charge

Ambassador

Cape Fear Valley Medical Center
07.2022 - 03.2023
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Office Manager

The Smile Center
09.2012 - 01.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Education

Associate of Science - Dental Hygiene

Fayetteville Technical Community College
Fayetteville, NC
05-2027

Associate of Applied Science - Nursing Assistant

Anamacc College
El Paso, TX
08-2020

Associate of Science - Dental Assisting1, Dental Radiology, Sterilization

Sunrise School of Dental Assisting
Fayetteville, NC
04-2014

Associate of Applied Science - Medical Assistant

Vista College
El Paso, TX
09-2011

Skills

  • Operations management
  • Data analytics
  • Analytical thinking
  • Quantitative skills
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication

Timeline

Dental Business Associate

Heartland Dental
08.2024 - Current

Ambassador

Cape Fear Valley Medical Center
07.2022 - 03.2023

Office Manager

The Smile Center
09.2012 - 01.2022

Associate of Science - Dental Hygiene

Fayetteville Technical Community College

Associate of Applied Science - Nursing Assistant

Anamacc College

Associate of Science - Dental Assisting1, Dental Radiology, Sterilization

Sunrise School of Dental Assisting

Associate of Applied Science - Medical Assistant

Vista College
Ursula Hamilton