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Skilled in providing high-quality customer service with focus on resolving complex problems and building customer loyalty. Strong communicator with ability to communicate effectively across different levels of an organization. Known for maintaining calm under pressure and making key decisions during challenging situations. In previous roles, significantly improved customer satisfaction rates through proactive resolution of conflicts and issues.

Dynamic customer service professional with experience at Publix, excelling in complaint handling and problem resolution. Proven ability to enhance customer satisfaction through effective communication and CRM software expertise. Recognized for adaptability and critical thinking, consistently delivering solutions that improve service quality and foster team collaboration.


Professional with experience in delivering exceptional customer service and resolving client issues efficiently. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Adept in communication, problem-solving, and conflict resolution, with customer-centric approach that ensures satisfaction and loyalty. Reliable, adaptable, and ready to contribute to positive customer experience.

Dynamic and results-oriented professional with a proven track record at Publix, excelling in customer service and team development. Mastered critical thinking and POS systems, enhancing customer satisfaction and loyalty through effective problem resolution and efficient transaction processing. Skilled in fostering positive customer relationships and mentoring staff, significantly contributing to the company's success.

Ushna Qureshi

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Sales Associate

Medical Intern

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Customer Service Staff Member

Sales Associate

Medical Intern

Business Administration

Medical Assisting

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