Uvina Hart
Tampa,Florida
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Property & Casualty Agent
Foundever
01.2026 - Current
- Provided comprehensive risk assessments for prospective clients, identifying potential gaps in coverage and recommending appropriate solutions.
- Assisted clients in navigating complex claims processes, advocating on their behalf when necessary to ensure fair outcomes.
- Maintained detailed records of all client interactions for compliance purposes and seamless transfer of information between team members.
- Consistently met or exceeded sales targets through proactive outreach and effective networking strategies.
- Developed strong relationships with clients, resulting in referrals and new business opportunities.
Licensed Health Insurance Agent
TTEC
10.2024 - 12.2025
- Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
- Adapted communication style based on individual client preferences, resulting in improved rapport and higher satisfaction levels.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
Licensed Health Agent
American Health Reform
06.2023 - 12.2024
- Enhanced customer satisfaction by providing efficient and accurate information about health insurance policies.
- Contributed to team goals by consistently meeting or exceeding established sales targets for health insurance plans sold per month.
- Educated prospective customers about the benefits of different health insurance plans, assisting them in making informed decisions based on their needs and budget constraints.
- Achieved timely completion of client applications for various healthcare plans, ensuring proper coverage for each individual.
- Adhered to HIPAA and other compliance standards with all information and activities.
- Provided ongoing support to existing clients as they navigated life changes impacting their health insurance needs, such as marriage, divorce, or retirement transitions.
Health Insurance Navigator
The Wellness Coalition
12.2021 - 05.2022
- Improved community health awareness by developing and implementing engaging educational programs.
- Collaborated with local organizations to organize health fairs, workshops, and presentations, raising public awareness on various health topics.
- Increased access to healthcare services for underserved populations through targeted outreach initiatives.
- Maintained accurate records of program activities, participant progress, and outcome measures to ensure data-driven decision making when evaluating program success.
Customer Service Representative
Maximus Health Services
03.2020 - 10.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Sales Manager
Friendly Furniture
03.2013 - 04.2019
- Completed store opening and closing procedures by counting drawers and managing security.
- Generated sales report to help upper management make effective decisions and sales plans.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Education
High School Diploma -
Collins High School
Collins, MS03-2011
Certification
- Licensed Property & Casualty - 2026
- Licensed Health & Life-2019
Timeline
Licensed Property & Casualty Agent
Foundever
01.2026 - Current
Licensed Health Insurance Agent
TTEC
10.2024 - 12.2025
Licensed Health Agent
American Health Reform
06.2023 - 12.2024
Health Insurance Navigator
The Wellness Coalition
12.2021 - 05.2022
Customer Service Representative
Maximus Health Services
03.2020 - 10.2020
Assistant Sales Manager
Friendly Furniture
03.2013 - 04.2019
High School Diploma -
Collins High School