UYANGA GANBAATAR
Lyndhurst
Summary
Energetic background in 5 Star restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume fine dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Whitby Hotel Bar
New York
04.2020 - Current
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Manager of Operations
Le Magnifique Restaurant
New York
04.2013 - 04.2018
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Hired and onboarded team members to meet immediate and expected demand.
Education
Associate of Science - Art History
La Guardia Collage
Queens, NY07-2004
Skills
- Menu knowledge
- Wine service
- Cash handling
- Employee training
- Sales promotion
- Customer service
- Communication skills
- Attention to detail
- Adaptability
- Teamwork
- Cleanliness standards
- Multitasking and prioritization
- Food preparation and safety
- High Volume Handling
- Wine pairing
- Workflow coordination
- Server training
Certification
- Certificate for HIPPA, BBA for driving and handling Blood, Specimens for medical couriers.
- Solid Driving Record and background.
- Have driven experience with Uber and Doordash.
- Has own SUV.
Timeline
Server
Whitby Hotel Bar
04.2020 - Current
Manager of Operations
Le Magnifique Restaurant
04.2013 - 04.2018
Associate of Science - Art History
La Guardia Collage