UYI IDAHOSA
FALL RIVER,MA
Summary
Dynamic professional with a proven track record as a Hotel Manager at CROEMP HOTELS, where I enhanced guest satisfaction through effective complaint resolution and staff training. Skilled in de-escalation techniques and client advocacy, I fostered a supportive environment that promoted independent living skills and safety management for at-risk individuals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Counselor
Private Care Home
01.2021 - 07.2024
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Hotel Manager
CROEMP HOTELS
02.2017 - 07.2020
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Education
Bachelor of Arts - International Studies
UNIVERSITY OF BENIN
BENIN NIGERIA05-2006
Skills
- De-escalation techniques
- Client advocacy
- Boundaries establishment
- Supply replenishment
- Safety management
- Client transportation
- Patient education
Certification
- HEARTSAVER FIRST AID CPR AND AED
- MICROSOFT WORD
Timeline
Residential Counselor
Private Care Home
01.2021 - 07.2024
Hotel Manager
CROEMP HOTELS
02.2017 - 07.2020
Bachelor of Arts - International Studies
UNIVERSITY OF BENIN
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