Uzma Baig
Orlando
Summary
Dynamic retail professional with a proven track record at KFC, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and merchandising, consistently driving sales and optimizing store operations to achieve business goals.
Overview
2011
2011
years of professional experience
2
2
Languages
Work History
Sales Associate
Big America
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Organized merchandise displays to optimize product visibility and attract customer interest.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to manage inventory levels and stock replenishment efficiently.
- Addressed customer concerns promptly, resolving issues to maintain satisfaction and loyalty.
- Participated in training new associates on sales techniques and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Store Manager
KFC
01.2009 - 11.2010
- Supervised daily operations, ensuring compliance with company standards and procedures.
- Trained and mentored team members to enhance service quality and efficiency.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and adjust staffing accordingly for peak times.
- Developed staff schedules to maintain optimal coverage during high-demand periods.
- Resolved customer complaints promptly, fostering a positive dining experience and customer loyalty.
- Collaborated with upper management to strategize promotional campaigns that increased foot traffic.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Bachelor of Arts -
Women College Khanewal
PakistanCosmetology -
FTC
Kissimmee, FLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Customer needs assessment
- Retail store operations
- Payment processing
- Inventory tracking
- Inventory control
- Merchandise display
- Product recommendations
- Order processing
- Point of sale operation
- Self-checkout assistance
- Friendly and outgoing
- Task prioritization
- Merchandising
- Positive and professional
Languages
Urdu
Full Professional
English
Full Professional
Timeline
Store Manager
KFC
01.2009 - 11.2010
Sales Associate
Big America
Bachelor of Arts -
Women College Khanewal
Cosmetology -
FTC