Uzma Rahman
Cleveland
Summary
Dynamic sales professional with a proven track record at Foodtown Supermarket, excelling in client service and relationship building. Leveraged exceptional problem-solving skills to enhance customer satisfaction and drive sales growth. Recognized for effective teamwork and collaboration, consistently achieving objectives and expanding product lines in competitive markets.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Associate
Brother Food Mart
St.clair Oh
01.2023 - 01.2026
- Delivered exceptional customer service, fostering positive shopping experiences.
- Assisted in inventory management, ensuring product availability and freshness.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Trained new staff on store policies and procedures to enhance team performance.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Associate
Marshalls
Mayfield Oh
03.2015 - 11.2022
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Trained new associates on operational procedures and customer service standards.
- Collaborated with team members to enhance store layout for improved customer experience.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring.
Teacher
Kumon Math & Reading Centre
Mayfield Oh
04.2016 - 12.2018
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered positive classroom environments promoting student participation and collaboration.
- Conducted assessments to evaluate student progress and adapted instruction accordingly for continuous improvement.
Manager of Business Development and Sales
Foodtown Supermarket
Euclid, OH
02.2005 - 02.2015
- Supported business development initiatives through market research and analysis.
- Assisted in creating sales presentations for potential clients.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Education
Associate of Science -
Girls High School
Pakistan04-2002
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Problem-solving
- Exceptional customer service
- Relationship building
- Client service
- Product sales
- Sales expertise
- Customer needs assessment
- Complex Problem-solving
- Product demonstrations
- Contact follow-up
Accomplishments
- Awarded “Employee of the Month” in [year].
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Sales Associate
Brother Food Mart
01.2023 - 01.2026
Teacher
Kumon Math & Reading Centre
04.2016 - 12.2018
Associate
Marshalls
03.2015 - 11.2022
Manager of Business Development and Sales
Foodtown Supermarket
02.2005 - 02.2015
Associate of Science -
Girls High School