Summary
Overview
Work History
Education
Skills
Timeline
Generic

Uzoma Ugorji

Lynn,United States

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience

Work History

Concierge

Bozzuto Management Company
07.2023 - Current
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Greeted guests upon arrival by providing warm welcome.
  • Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.

Concierge Specialist

Concierge Services Inc.
08.2022 - 02.2023


  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed front office operations of busy residential building, delivering 5-star service to cultivate loyalty and satisfaction.

Interior Design Consultant

Luru Interiors
12.2017 - 04.2022
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Developed space planning concepts, color palette selections and textile presentations.
  • Participated in furniture selection and documentation of specifications.
  • Defined space requirements from schematic design to construction phase and installation.

Public Relations Officer

First Choice Properties Nigeria
10.2016 - 12.2021
  • Maintained proactive media relations program by distributing news releases for placement, building strong relationships and monitoring media.
  • Monitored and evaluated industry media coverage by managing social media platforms and contributing engaging articles to range of industry publications.
  • Reported on press coverage recaps to determine areas for improvement.
  • Supported and integrated partnerships using strategic initiatives.

Radio Presenter

University Of Jos
09.2011 - 08.2015
  • Found, researched, fact-checked and wrote scripts for relevant topics in local news.
  • Answered booth call line and took song suggestions or comments from listeners.
  • Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
  • Informed audience about university and state events, general PSAs and music titles and artists.

Tutor

Adonis Grace Nigeria
10.2012 - 06.2014
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.

Customer Relations Representative

Surjuiced Foods
01.2008 - 06.2010
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

Bachelor of Arts - Theatre Arts

University of Jos
Jos, Nigeria
05.2016

Skills

  • Complaint resolution
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Technical Support
  • Warehousing functions
  • Administrative support
  • Key stakeholder relationship building
  • Receiving support
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Creative problem solving
  • Customer Service

Timeline

Concierge

Bozzuto Management Company
07.2023 - Current

Concierge Specialist

Concierge Services Inc.
08.2022 - 02.2023

Interior Design Consultant

Luru Interiors
12.2017 - 04.2022

Public Relations Officer

First Choice Properties Nigeria
10.2016 - 12.2021

Tutor

Adonis Grace Nigeria
10.2012 - 06.2014

Radio Presenter

University Of Jos
09.2011 - 08.2015

Customer Relations Representative

Surjuiced Foods
01.2008 - 06.2010

Bachelor of Arts - Theatre Arts

University of Jos

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Uzoma Ugorji