Desired Job Title
Front End SupervisorMedical AssistantCashierWork Type
Full TimeLocation Preference
RemoteOn-SiteLocation: Atlanta, GA, US
Open to relocation: No
Open To Work
Veronica Amado
Atlanta,GA
Work Preference
Summary
Results-driven professional with over 8 years in customer-facing roles. Skilled in staff training, mentoring, and implementing process improvements that boost efficiency. Dedicated to resolving customer complaints and fostering a high-performing team environment.
Overview
11
11
years of professional experience
Work History
Front End Supervisor
Kroger
05.2018 - Current
- Supervise front end operations, ensuring customer satisfaction and efficient service delivery.
- Train and mentored team members on checkout procedures and customer service standards.
- Implement process improvements that enhanced workflow efficiency at checkout stations.
- Manage cash handling procedures, ensuring accuracy in transactions and accountability.
- Resolve customer complaints promptly, maintaining high standards of service excellence.
- Conduct performance evaluations for team members, providing constructive feedback for development.
Medical Assistant
ENT of GA North
08.2017 - Current
- Assist with patient intake and medical history documentation to streamline appointment processes.
- Record patient's vitals
- Educate patients on pre- and post-operative care procedures to enhance compliance and recovery outcomes.
- Coordinate with interdisciplinary teams to schedule appointments and referrals, improving patient flow efficiency.
- Train new staff on office protocols and patient management systems, fostering a collaborative work environment.
- Manage inventory of medical supplies, optimizing stock levels to support clinical operations effectively.
- Educate patients on pre-op and post-operative care protocols to enhance compliance and recovery outcomes.
- Lead initiatives to implement electronic health record updates, enhancing data accuracy and accessibility for providers.
- Travel to satellite offices to cover Physicians when assistance is needed
- Assist patients with checking out, copays, satisfying account balances and scheduling follow up appointments
- Responsible for stocking rooms with necessary supplies needed for next day, autoclaving instruments, emptying biohazard cans, replenishing disinfect solution for instruments and scopes that are used daily
- Scan and attach patient documents, labs, test results, referrals, operative reports and all urgent documents on a daily basis
- Experience with working in the Allergy Clinic administering allergy shots and drops for patients ordered to complete immunotherapy
- Prep patients for procedures
- Ensure labs, cultures, biopsies and all other orders for testing is sent by end of day
- Cover phones for triage nurse when coverage is needed. Which consists of returning patient's voicemails with clinical concerns, post op surgery questions, prescription refills and doctor's orders
Cashier
Taco Bell
11.2015 - Current
- Process customer transactions accurately using POS system.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Assist in training new cashiers on procedures and customer service standards.
- Managed cash drawer, balancing at shift end for accurate reporting.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Implemented streamlined processes to reduce wait times during peak hours.
- Collaborated with team members to enhance overall store performance and efficiency.
- Monitored inventory levels, assisting in restocking supplies as needed.
Education
High School Diploma -
Southwest Dekalb High School
Decatur, Ga06-1998
N/A - Nursing
Georgia State University
Atlanta, GAMedical Assistant -
Lincoln College of Technology
Marietta, GaSkills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Cash handling accuracy
- Staff management
- Team supervision
- Employee motivation
- Training and mentoring
BSL Certified
BLS Certified since 2017
Languages
English
Native or Bilingual
Timeline
Front End Supervisor
Kroger
05.2018 - Current
Medical Assistant
ENT of GA North
08.2017 - Current
Cashier
Taco Bell
11.2015 - Current
N/A - Nursing
Georgia State University
High School Diploma -
Southwest Dekalb High School
Medical Assistant -
Lincoln College of Technology