Vada Glapinski
La Crosse,WI
Summary
Dynamic Shift Lead with expertise in staff supervision and workflow management. Proven ability to delegate tasks effectively, maintain productivity, and ensure compliance with health standards while prioritizing customer satisfaction. Eager to leverage problem-solving skills to drive operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Lead
7 Brew
La Crosse, Wisconsin
2025.05 - Current
- Delegated tasks and managed workflow to enhance team productivity and operational efficiency
- Handled customer concerns and resolved issues to achieve positive guest experiences
- Ensured compliance with health, safety, and cleanliness standards to uphold quality service
- Monitor cash handling procedures, complete register counts, and maintain accurate financial records
Starbucks Barista
Target
Brookfield, WI
2021.10 - 2025.09
- Provided exceptional customer service by greeting guests, taking orders accurately, and fostering a welcoming atmosphere that encouraged repeat visits
- Ensured product freshness and adhered to food handling and beverage preparation procedures to maintain safety and quality standards
- Prepared and served a variety of handcrafted coffee, tea, and specialty beverages while maintaining quality and consistency standards
Waitress/Host
The Crow
La Crosse, Wisconsin
2024.07 - 2025.04
- Greeted guests, managed waitlists, and coordinated seating arrangements to maximize restaurant efficiency
- Provided friendly and attentive customer service in a fast-paced dining environment
- Took food and beverage orders accurately and delivered meals promptly
- Developed strong communication, multitasking, and problem-solving skills while working under pressure
Education
Bachelor of Science - Biology
University of Wisconsin La Crosse
La Crosse2027-05
Skills
- Problem solving
- Effective communication
- Customer service
- Team collaboration
- Staff training
- Time management
- Fast learner
- Conflict management
Timeline
Shift Lead
7 Brew
2025.05 - Current
Waitress/Host
The Crow
2024.07 - 2025.04
Starbucks Barista
Target
2021.10 - 2025.09
Bachelor of Science - Biology
University of Wisconsin La Crosse