VahidaBanu Banglawala
Glenview,IL
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pharmacy Technician
welfare Bharuch
Bharuch, Gujarat
01.2021 - 10.2021
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Prepared and processed medical insurance claim forms and records.
- Entered prescription information into computer databases.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Maintained proper storage and security conditions for drugs.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Organized work areas so that everything was easily accessible when needed.
- Verified accuracy of medication labels before they were dispensed to customers.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Provided education materials about medications to patients upon request.
- Verified prescriptions and drug labels, documents and packages.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Restocked shelves with new supplies of medications as needed.
- Mixed pharmaceutical preparations according to written prescriptions.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Interpreted and processed medication orders under supervision of pharmacist.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Prepared prescription transfers to other pharmacies.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Managed filing of prescriptions, both electronically and manually.
- Received payment from customers and processed credit card transactions when necessary.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Modified existing software systems to enhance performance and add new features.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Established or maintained medications and other patient profiles.
Education
DIPLOMA IN PHARMACY - MEDICAL
JAMIA COLLGE OF PHARMACY
AKKALKUWA MAHARASTRA INDIA09-2017
Skills
- Regulatory Compliance
- Workflow Optimization
- FDA Compliance
- Order Verification
- Prescription Filling
- Supply Restocking
- Drug Inventory Control
- Billing Support
- Insurance Verification
- Insurance Billing
- Medication Dispensing
- Drug Inventory Management
- Resolving Customer Issues
- Verifying Orders
- Interpreting Orders
- Operations Support
- Troubleshooting Malfunctioning Equipment
- Quality Assurance and Control
- Patient Education and Counseling
- OTC Recommendations
- Proper Labeling Procedures
- Staff Development
- Pharmacy Operations
- Processing Payments
- Labeling Prescriptions
- Team Collaboration
- Point of Sale Systems Proficiency
- Stocking Shelves
- Aseptic Techniques
- Supporting Pharmacy Operations
- Problem-Solving Skills
- Ordering and Stocking Medications
- FDA Drug Safety Guidelines
Certification
MAHARSHTRA STATE BOARD OF TECHNICAL EDUCATION
Languages
English
Professional
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Pharmacy Technician
welfare Bharuch
01.2021 - 10.2021
DIPLOMA IN PHARMACY - MEDICAL
JAMIA COLLGE OF PHARMACY